Patient Financial Counselor

Job Summary The Patient Financial Counselor assists patients and families to access financial resources, supports Social Services in identifying qualifying programs, and provides guidance on insurance and payment options. This position reports to the RCM Director. Responsibilities Assist appropriate patients and families to explore options for financial assistance for medical services, including referral to Social Services when appropriate. Follow up with patients and families regarding financial assistance needs. Obtain necessary insurance information for patients. Answer questions or direct patients to appropriate staff members for inquiries about insurance, billing, payment, or collection arrangements. Meet with patients to discuss estimated costs of therapies. Work closely with patients and the Patient Financial Services (PFS) department to resolve account balance issues and establish payment plans. Ensure needed prior insurance authorization is obtained for diagnostic tests such as PET scans and medical imaging. Develop appropriate templates of charges by care regimen to assist patients. Refer patients for “free drug replacement” from pharmaceutical companies as necessary. Assist Social Services with HLA testing authorization for BMT patients. Complete disability and medical necessity forms to assist patients. Collaborate with the patient care team, TAs, and other departments to ensure appropriate scheduling of services based on patient support needs. Perform other duties and responsibilities as assigned. Qualifications Bachelor’s or master’s degree in social work or a related field. If holding an MSW, continue to obtain current licensure (where applicable) or the ability to obtain a license within six months. Excellent oral and written communication skills with the ability to listen and respond effectively. Demonstrated willingness to exhibit behaviors consistent with performance improvement and organizational values, including efficiency, financial responsibility, safety, partnership, service, teamwork, compassion, integrity, and trust and respect. Demonstrated willingness to exhibit behaviors consistent with principles for service excellence. A minimum of two years’ experience in a health‑related agency or completion of a field placement in a healthcare setting. Awareness of the philosophy of care as it relates to Patient Financial Services. Demonstrated knowledge of current resources and programs to assist patients with financial needs, such as Social Security Disability programs. Ability to act with sensitivity as a patient advocate. Demonstrate interview skills and the ability to clearly define problems and concerns to patients and family systems regarding medically related financial needs. Benefits 401(k) plan Dental insurance Health insurance Vision insurance Life insurance Paid time off Employee assistance program Employee discount Referral program Medical specialty: Hematology Oncology Job Type: Full‑time Pay: From $28.00 per hour Piedmont Cancer Institute is an Equal Opportunity Employer. HIPAA Requirements: The Patient Financial Counselor will have access to PHI in the course of duties, including use of PHI for billing, account management, and communication with insurance companies. The designated record sets include all information in the practice management system, the full medical record, end‑of‑day reports, encounter forms, insurance communications, and collections information. #J-18808-Ljbffr