Information Technology Help Desk
StevenDouglas
Level 1 Help Desk Support Technician (Contract) Location: Onsite Duration: 6 Month Contract to hire (Potential Extension) Start Date: Immediate M-F: 7am – 9pm EST Weekends: 9am – 9pm EST (can work remote) Overview Day to day: Printers and Outlook – most common issues to troubleshoot 35-40 tickets per day – mix of phone/email/chat interactions (no in person support) 1-2 years of experience (mix of certification/experience)– Technical acumen & customer service equally important Wants someone that: uses logic in problem solving has technical acumen assessing variables and eliminating variables resourcefulness and actual thought/problem solving volume experience helps fast paced environments work – 8k interactions per month for whole team Outlook troubleshooting Plus: ServiceNow exp Basic networking – CompTIA A+
Vacancy posted 19 hours ago
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