Service Delivery Coordinator

Service Delivery Coordinator


At Pavlov Media, we're on a mission to create something extraordinary. We're passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it's not just about speed and reliability-at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you're looking to be part of a team that's making a real impact, Pavlov Media is the place for you.


Job Description:


Pavlov Media is seeking a proactive and solutions-oriented Service Delivery Coordinator to join our team. This key role is essential to maintaining strong customer relationships, ensuring satisfaction, and resolving service-related issues with efficiency and care.


As the primary point of contact for customers you will represent the face of Pavlov Media delivering exceptional support, managing fiber installation schedules, and coordinating closely with contractors. While this is not a sales position, it plays a strategic role in customer success by ensuring seamless service delivery and execution.


Key Responsibilities/Duties

• Serve as the main liaison between customers and contractors for fiber-related service needs
• Schedule and coordinate fiber installations, maintenance, and burials
• Proactively monitor and manage service delivery timelines to ensure customer satisfaction
• Address and resolve service-related issues quickly and effectively
• Maintain detailed records of service activities and customer interactions
• Collaborate with internal departments to ensure a smooth customer experience
• Report daily to Pavlov Media's corporate headquarters

What We're Looking For:
We are looking for a highly organized, detail-oriented, and customer-focused professional who thrives in a fast-paced environment. The ideal candidate is someone who takes ownership of their work, communicates clearly, and is driven by a passion for delivering exceptional service.


Key Qualities and Skills:

• Exceptional Communication Skills:Able to communicate clearly and professionally with customers, contractors, and internal teams
• Strong Organizational Abilities:Comfortable managing multiple schedules, priorities, and deadlines with accuracy

• Problem-Solving Mindset:Proactive, resourceful, and able to think critically under pressure
• Customer-First Mentality:Committed to providing a smooth and positive experience for all customers
• Adaptability:Comfortable working in a dynamic environment with changing priorities
• Technical Aptitude:Basic understanding of fiber networks, telecom, or utility service delivery is a plus
• Team Collaboration:Works well across departments and with external partners to maintain service excellence
• Professionalism and Accountability:Reliable, trustworthy, and takes pride in high-quality execution

Preferred Experience:

• Experience in service coordination, customer support, dispatching, or project coordination
• Familiarity with scheduling platforms, ERP systems, or ticketing software
• Background in telecommunications, construction coordination, or a similar service-driven industry
• Join a growing and innovative company where your attention to detail and dedication to customer service will make a measurable difference every day.
• Feedback Collection: Gather and report customer feedback to help improve services and products.

Compensation & Benefits:


The salary range for this position is: $20 - $24 per hour


Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate's skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.


Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays

• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.


Internal Use


Job Title: Account Manager


Department: Account Management


Reports To: Matt Mimnaugh


FLSA status: Exempt


Category: Professional