Front Office Manager

Job Summary: As the Front Desk Manager at our limited-service hotel,you will be responsible for overseeing the daily operations of the front desk,ensuring exceptional guest experiences, and managing a team of front deskassociates. You will play a crucial role in maintaining the hotel's standardsof service, efficiency, and hospitality. Key Responsibilities: Guest Services: Ensure a warm and welcoming environmentfor guests during check-in and check-out processes. Address guest inquiries,concerns, and complaints promptly and professionally. Team Management: Recruit, train, and supervise front deskstaff, providing ongoing coaching and performance evaluations to enhance teameffectiveness and guest satisfaction. Operational Oversight: Manage daily front deskoperations, including room assignments, reservations, and billing processes.Ensure compliance with hotel policies and procedures. Financial Management: Assist in managing the front deskbudget, including monitoring cash handling, daily revenue reports, and ensuringaccurate financial transactions. Communication: Collaborate with other hotel departments,including housekeeping and maintenance, to ensure seamless operations and guestsatisfaction. Inventory Management: Oversee the inventory of suppliesand materials needed for front desk operations, ensuring adequate stock levelsare maintained. Guest Relations: Develop and implement strategies toenhance guest loyalty and satisfaction, including special promotions and personalized guest experiences. Problem Solving: Address and resolve any issues thatarise with guests or staff in a timely and effective manner. Reporting: Prepare and present reports on front deskoperations, guest feedback, and team performance to upper management. Schedules: Create front desk schedules for 2 weeks inadvance , cover shifts in case of call offs. #J-18808-Ljbffr