Non-Clinical - Customer Service Rep

Non-Clinical - Customer Service Rep

Job Summary: Customer Service Professional who handles incoming and/or outgoing calls.

Job Responsibilities:

• Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
• Other assignment as necessary.
• Extensive phone experience and computer literate.

Schedule Notes: Onsite @ Jacobi Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

Required Skills & Experience:

• Two (2) years of experience and Bilingual (facility specific).
• Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
• Active listening providing full attention to callers to understand their concerns and needs.
• Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Required Education:

• High School Diploma or general education degree (GED).

Client Details:

Address: 1400 Pelham Pkwy S, City: Bronx, State: NY, Zip Code: 10461