Service Coordinator

Job Description

Job Description

In the Service Coordinator role, you will provide support to the operations team through the coordination of vehicle services such as maintenance and body work and ensure vehicle readiness to dispatch. This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, and communicate effectively across company divisions and department.

Schedule : Monday-Friday, 8:00am-5:00pm

Pay: $22/hr

What you will be doing:

• Assess vehicles for repair/cleaning services.
• Ensure vehicles are properly serviced per client requests and company policies.
• Ensure service grid is complete and accurate.
• Document services required and schedule with vendor.
• Inspect vehicle returning from service and properly store.
• Assist with directing drivers per schedule.
• Scan on-site vehicles and reconcile inventory status.
• Receive and send vehicles to/from transporters and over-the-road drivers.
• Must be comfortable working outside in all weather condidtions
• Other duties as assigned.

What are we looking for?

• Great Oral and written communication skills.
• Strong organizational skills.
• A Team player and self-starter.
• Self-motivated, exercising drive and energy.
• Ability to use independent judgment skills.
• Decision-making and problem-solving skills.
• Ability to prioritize work according to deadlines and client expectations.
• Attention to detail and accuracy.
• PC Skills: Microsoft Word, Excel and Outlook.
• Personal responsibility to manage change.

Education and Experience:

• This position requires a High School Diploma or equivalent.
• Must have a minimum of one year of experience in general customer service.
• Per insurance requirements, you must be 24 years of age for this position.
• Must maintain a valid, current driver’s license.

• Proficient driving skills and some mechanical knowledge.
• Basic computer skills.
• Ability to proactively research and resolve problems.
• Organized thinker with exceptional attention to detail.

• Ability to build strong client relationships and deliver exceptional customer service.
• Personal responsibility to manage change.

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance
• Company Paid Time Off
• 7 Company Paid Holidays
• 401(k) with company match
• Tuition Reimbursement
• Casual Dress Code

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.