Medical Office Associate - NYU Langone Orthopedic Hospital *F/T 35 hrs per week, Monday - Frida[...]

NYU Langone Orthopedic Hospital is a leading orthopedic and rheumatologic specialty hospital dedicated to the prevention and treatment of musculoskeletal diseases. Position Summary Medical Office Associate In this role, the Medical Office Associate is responsible for assisting in the coordination of an ambulatory practice and providing basic front‑end support for clinical practice operations. The incumbent may be responsible for pre‑authorizations and certifications. Core duties include greeting patients, answering calls, scheduling appointments, and performing a range of front‑end administrative tasks to support practice operations. Job Responsibilities Schedules and manages patient appointments, procedures, and waitlists; communicates preparation instructions, forms, and updates to patients. Obtains and documents authorizations and referrals; manages related work queues, pre‑authorizations, appeals, and peer-to‑peer requests. Answers and screens phone calls, emails, in‑basket messages, and electronic inquiries; provides non‑clinical information or routes to appropriate staff in a timely manner. Greets and registers patients; collects and verifies demographic, insurance, and other required information; directs requests for assistance to the appropriate individual. Manages mail, faxes, and other incoming/outgoing documents; organizes, scans, uploads, and routes information in EPIC according to scanning and record‑keeping guidelines. Releases medical records in accordance with HIPAA and NYU Langone policies, documents disclosures in Epic, and fulfills requests within established timeframes. Manages physician and practice calendars, including scheduling, rescheduling, and sending calendar invites; collaborates with other NYU Langone sites to ensure continuity of care. Completes forms, memoranda, correspondence, and routine documents accurately; secures required signatures and forwards items to the correct destination. Receives prescription refill requests, locates information in the EMR, and tasks appropriate clinical staff; communicates with pharmacies and patients regarding demographic, insurance, and status information, routing clinical questions to licensed staff. Maintains professional relationships with physicians, nurses, and staff; assists with training and guidance of less experienced team members; participates in onboarding and workflow education. Prioritizes and completes work accurately and on time in a high‑volume environment; reviews own work for accuracy and completeness. Ensures confidentiality of all patient information; refers all clinical questions, including diagnosis or treatment, to appropriate licensed providers. Promotes and supports the use of MyChart and other digital tools to enhance patient access and engagement. Maintains a clean and organized patient and work environment, including waiting areas; restocks supplies as needed. Serves as a NYU Langone Health brand ambassador, consistently demonstrating the CARES Service Strategy and LEARN model to ensure an excellent patient experience and effective service recovery. Works collaboratively with colleagues, Patient Access Center, and Central Billing Office to resolve patient issues and improve access and experience; shares ideas for process improvement with leadership. Assists with special projects and reports as assigned, ensuring information is accurate and escalating issues to supervisors when needed. Minimum Qualifications High School Graduate or equivalent combination of education and experience. Excellent communication skills. Typing (60 WPM). Proficiency working with computers, specifically the Microsoft Office Suite. Professional demeanor fielding a high volume of daily patient telephone calls. Ability to learn established physician office software packages and adhere to best office practices including providing quality customer service and a business casual dress code. Preferred Qualifications Two (2) years of experience working in a physician's private practice. Graduate of a Business/Secretarial School or equivalent combination of academic and professional experience. Knowledge of medical terminology and CPT and ICD-9 coding and medical billing. Qualified candidates must be able to effectively communicate with all levels of the organization. Benefits NYU Langone Orthopedic Hospital provides a comprehensive benefits and wellness package. The program includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. These resources are designed to help employees focus on what matters most and support their overall quality of life. Equal Opportunity Employer NYU Langone Orthopedic Hospital is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary and Pay Transparency The salary range for this role is $43,656.26 - $60,000.00 annually. Actual salaries depend on experience, education, and hospital need. The salary range listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. #J-18808-Ljbffr NYU Langone Orthopedic Hospital