Universal Banker

Universal Banker

Universal Banker for Tampa, FL

American Pride Bank was founded in 2007 by first-generation Americans and entrepreneurs to ensure everyone has fair access to financial products and services needed to achieve their American Dream. Our mission is to build a diverse-owned bank that serves ambitious, underestimated people and places, creating pathways for generational wealth, growing local economies, and reducing economic disparities. We are more than a bank; we are trusted partners who ensure every customer and business owner can achieve their American Dream. We take pride in seeing our communities prosper and knowing we played a part in that success. Our niche is serving small business owners, providing dignity in banking, and making people feel seen and valued. Through it all, we offer responsive, flexible, and tailored banking services that allow our customers to make money, build wealth, and secure a long-term legacy of financial well-being.

We are seeking a customer-focused Universal Banker to join our team in our Tampa, Florida office. This role is responsible for assisting customers with opening new accounts, maintaining existing accounts, and providing information about the Bank's products and services.

The ideal candidate will deliver efficient, high-quality customer service while building and strengthening customer relationships. This position plays an important role in representing the Bank, identifying customer needs, and recommending appropriate banking solutions to support their financial goals.

Essential Functions

• Opens and processes new personal and business accounts, including DDA, savings and certificates of deposit, safe deposit boxes, debit cards, and other bank products.
• Assists in the delivery of quality customer service through personal contact with customers and prospects, while adhering to company quality standards.
• Answer phone and assists caller and/or transfer callers to appropriate personnel.
• Quotes products and rates.
• Meets and greets customers.
• Assist on the teller line as needed.
• Ensure compliance with State and Federal rules, regulations, and laws.
• Works to meet existing branch performance standards in areas such as operating loss control, bank secrecy, and compliance with established policies and procedures.
• Demonstrates strong communication skills (written and verbal).
• Effectively respond to customers' needs.
• You would be available to rotate in & out of each branch location

Required Education, Experience, and Skills

• High school diploma or equivalent
• 2 years banking experience, preferably as a Personal Banker