Customer Service Representative

Customer Service Representative

Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

The Role:

Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Miramar, Florida. Survitec Group Florida is looking for a detail-oriented, good communicator with passion about delivering exceptional customer service and building lasting relationships. The Customer Service function plays a critical role in ensuring the safe, compliant, and timely delivery of onboard fire inspection, lifeboat inspection, and marine safety services and products to customers operating in highly regulated maritime environments. Serving as the primary interface between vessel operators, service stations, technicians, and commercial teams, Customer Service professionals coordinate inspection schedules, process quotations and service orders, manage certification and compliance requirements, and respond to complex operational inquiries. Their deep understanding of maritime regulations, safety equipment servicing requirements, vessel operating schedules, and Survitec's technical capabilities helps customers maintain regulatory compliance while minimizing vessel downtime. Beyond transactional support, the team builds trusted customer relationships by proactively coordinating service activities, resolving escalations, communicating inspection findings and service recommendations, and providing critical insights that support customer retention, business growth, and the continued protection of lives at sea. Through exceptional service, operational coordination, and technical knowledge, Customer Service serves as a key contributor to Survitec's mission of helping customers stay compliant, operationally ready, and trusted to protect lives.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

What You Can Expect from the Role

Key Responsibilities:

Quote and Order Processing: Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.

Coordination with Supply Chain: Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.

Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.

Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.

Issue Resolution : Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.

CRM Management : Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.

Sales Support: Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.

Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.

Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.

Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.

Retention: Deliver exceptional service to encourage continued use of Survitec's products and services.

Additional: Perform other duties as assigned by your manager.

Skills:

Excellent at building customer relationships and delivering customer-centric solutions.

Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.

Skilled in timely decision-making to keep the organization moving forward.

Strong analytical skills for solving complex problems.

Adaptable to shifting demands and handling conflict with minimal disruption.

High School Degree required.

Proven independent work experience.

Fluent in English and Spanish (written and spoken).

Marine industry experience is a plus.

Why You Should Work for Us:

Professional Development Opportunities

Additional day off to celebrate your birthday

Employee Assistance Programme

Workplace Reward & Recognition scheme

Health, Dental, Vision Long-Term Disability and Life Insurance Cover

Retirement Benefit (401k plans match up)

Bi-weekly Pay Date

12 fully paid statutory holidays

Up to 80-160 hrs annual leave (Depending on length of service)

How to Apply:

To Apply, please click the Apply button and submit your application via our website.

Career site (csod.com)

Please note, we do not accept direct applications via email, nor do we accept speculative CVs from recruitment agencies.

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.