Consumer Loan Officer

Consumer Loan OfficerThe Consumer Loan Officer (LO) delivers an exceptional member experience by maintaining the accuracy, integrity, and quality of lending services to optimize members' financial health. The Consumer LO leverages critical thinking, problem solving, and high member contact in their daily work, using their expertise and product knowledge to provide the correct consumer lending products that best fit the member's needs. This role fully analyzes each loan application and all required lending documents to fulfill loan closings.The Consumer LO maintains updated industry and regulatory knowledge and uses effective assessments of financial needs to create and deliver compliant, mutually beneficial, value-added consumer lending solutions. With superior sales skills and product knowledge, the Consumer LO increases member retention, product penetration, and profitability.The Consumer Loan Officer reports to the Manager – Consumer Lending Sales.Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our members to achieve financial success and build brighter futures.In pursuit of our aspiration that UFCU is loved by millions of members and built to thrive for generations, we are guided by our values:Purposefully Member-ObsessedPossibilities ReimaginedPerformance Excellence Rooted in Unwavering IntegrityEssential functions include:Member ExperienceDemonstrate unsurpassed commitment to exceptional member service and teamwork with each encounter, often going beyond the member's initial need or concern.Provide timely and accurate information, responses, and decisions to internal and external members.Display strong written, spoken, listening, and interpersonal communication skills by clearly and effectively communicating with members and staff, including timely follow-up on open items.Sales Performance and Product KnowledgeActively seek opportunities to maximize loan volume by demonstrating a strong results orientation and superior application quality.Consistently follow up on applications to maximize the number approved/funded.Use strong influential and consultative sales skills, analytic ability, and knowledge of UFCU's ancillary products and services to enhance the quality and depth of member relationships, thereby increasing member retention, product penetration, and profitability.Application Analysis and Loan DocumentationIncome ReviewAccurately review, calculate, and confirm income, tax returns, and financial statementsWork with Underwriters to determine appropriate next steps and additional information needed for loan approvalProvide guidance on sources of income that may be included in loan applicationApplication and Loan DocumentationAnalyze all application and loan documentation, verify completeness and accuracy of files and communicate responses to members, staff, dealers, and others in a courteous and timely mannerProvide member with correct loan documents and disclosures, process loans with accuracy and efficiencyStipulations ReviewIndependently ensure that all stipulations set forth by Underwriter are fulfilled appropriatelyPerform all needed follow-up with member or other parties to act on stipulations to completionIdentify and escalate any issues of risk or fraud to the appropriate Lending team membersCommunication and Follow-UpCollaborate with various team members within the lending department and across the organization.Apply a commitment to excellent member service and strong interpersonal skills to build and maintain positive relationships with team members, internal partners, and various vendors.Maintain professional, clear, and effective spoken and written communication with members, potential members, business partners and staff; consistently exhibit tact and diplomacy in all communication.Provide prompt follow up to resolve problems and/or respond to inquiries; provide updates or correct audit errors within an allotted appropriate time.Follow up on applications to ensure funding occurs in a timely manner.Ongoing Industry Learning and DevelopmentDemonstrate a commitment to ongoing learning and development through various means to ensure role competency.Maintain current knowledge of industry trends and regulatory updates.Possess superior technical skills and actively seek opportunities to improve skillset.OtherAdhere to all company policies, procedures, and business ethics codes.Complete required regulatory training as assigned.Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.Knowledge/Skills/AbilitiesKnowledgeExpert knowledge of consumer lending products, regulations, services, and process.Basic knowledge of consumer credit laws and regulations related to loan products.Competence using Microsoft Office Suite products.SkillsStrong influential and consultative sales skills.Strong analytical and creative problem-solving skills and attention to detail.Exceptional interpersonal, spoken, and written communication skills, with the ability to communicate effectively with borrowers and colleagues.Excellent customer service skills and ability to quickly establish rapport and trust over the telephone and via email.AbilitiesAbility to use loan origination software to efficiently perform job functions.Strong results orientation; able to consistently meet or exceed goals.Ability to effectively multi-task and excel in a high-stress environment.Ability to manage time effectively and handle high volume of inbound leads.Ability to present ideas and thoughts clearly and concisely.Ability to deliver presentations with persuasiveness and confidence.CompetenciesAdaptabilityBuilding Member LoyaltyBuilding PartnershipsCommunicationEmotional IntelligenceFocus on ResultsInfluenceExperienceMinimum QualificationsHigh school diploma or equivalentMinimum of three (3) years of general sales or customer service experienceExperience in loan application entry and application reviewExperience working with changing priorities and deadlinesMust be bondablePreferred QualificationsBachelor's degree in business, finance or related fieldMinimum of three (3) years of experience in financial products salesHigh-volume call center experienceCredit Union or financial industry experienceBilingual in English and SpanishPhysical DemandsThe physical demands described are representative of those an employee must meet, with or without accommodation, in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.FrequentWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.Extensive use of the telephone and virtual communications platforms to communicate information, requiring accurate perception of speech and clear speaking abilities.Work EnvironmentThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.This position requires frequently working onsite at UFCU Plaza in Austin, Texas.This position may involve periodic stressful conditions.