Weekend Concierge

Job Description

Job Description

Compensation: $20.00–$24.00 per hour

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. Highgate Senior Living takes a holistic, person-first approach and encourages independence. We treat residents and team members like family. This is your opportunity to support our mission and positively impact the lives of seniors and their families.

About the role

Be the welcoming first impression for residents, families, and visitors in our community.

You’ll handle the front desk, phones, and guest experience—creating a warm, helpful, and efficient environment.

What you’ll do

• Greet and assist residents, families, guests, and business partners

• Manage phones, messages, and front‑desk email with professionalism

• Maintain first‑impression areas and support event setup/logistics

• Respond to resident requests and coordinate services

• Support community records, deliveries, and basic administrative tasks

• Promote a hospitable atmosphere that reflects Highgate’s values

Skills & attributes

• Exceptional customer service and communication skills

• Confident engaging with seniors across varied needs and abilities

• Proficient with MS Office; comfortable with phone and email etiquette

• Observant, compassionate, and proactive in resolving needs

• Team player who builds positive relationships; adaptable and reliable

Relatable experience

• Concierge, front‑desk, hospitality, or customer‑facing roles

• Experience in assisted living, healthcare, hospitality, or restaurants

• Volunteer work or roles serving vulnerable populations

• Multi‑tasking roles balancing people needs with administrative tasks

Qualifications

• At least 18 years of age

• 1+ year in high‑level customer service

• Current negative TB test

• Able to pass a criminal background check

• Good time management; able to work independently

Why join Highgate

We offer more than a job—we offer a mission.

• 401(k) with matching

• Employee referral bonuses

• Competitive pay: $20 – $24/hr

• Full benefits package

• Growth pathways and internal promotions

• Positive, inclusive, values‑driven culture

Join a workplace that values heart, purpose, and community. Apply today — we’d love to meet you.