Customer Relations & Support Specialist

Position: Customer Relations and Support Specialist Location: Houston, Texas Patient Care Intervention Center (PCIC) is a non-profit social enterprise leveraging technology, health data, and public health best practices to integrate medical, social, and behavioral health through a comprehensive platform approach. Our mission is to improve quality and costs for the vulnerable in our community through data integration and care coordination. As a Customer Relations and Support Specialist, you will play a key role in coordinating projects and programs with internal and external stakeholders, and in marketing with potential partners. We expect you to think outside the box in developing solutions to problems and work within a dynamic, collaborative, and ego‑free culture where your talent and ideas are valued over a role or title. If you are looking to be a part of an exceptional team, develop your career based on what you are passionate about, and have fun in the process, then get in touch with us! Responsibilities for Customer Relations and Support Specialist Primary point of contact for end-user application support, including management of PCIC’s support portal and ticketing system. Document and follow up on important actions and decisions from meetings. Facilitate customer projects, serving as a convener and communicator. Conduct product training sessions with customers. Participate in project design meetings and propose improvements. Communicate with clients to identify and define project requirements, scope, and objectives. Troubleshoot and provide clear feedback to clients while solving technical issues. Collaborate with the marketing and community outreach team to present the product to future partners. Experience utilizing JIRA platform to track and manage projects. Experience with Agile or iterative development SDLC practices. Preferred Requirements Experience in project coordination. Experience in customer support and relations management. Experience in the Health IT and social services domain. Other Requirements Adherence to PCIC values and expectations. Willingness and desire to learn across domains. Commitment to acquiring relevant skills and domain knowledge on an ongoing basis. Ability to reflect on continuous improvement measures. Ability to receive and provide respectful, direct, constructive feedback. Health Insurance Life Insurance Policy PTO eligibility at 90 days of employment Access to a 401K at 180 days of employment #J-18808-Ljbffr Healthcare for Special Populations