Account Manager

Account ManagerFull-Time · Sales · Birmingham, AL · In Office Reports To: VP, Sales Development Start Date: ImmediatelyAt Atlas RFID, we help people take their organizations to the next level. Since 2008, we have made RFID and IoT technology clear, accessible, and effective for businesses worldwide, serving more than 75,000 customers in 100+ countries with complete solutions backed by expert guidance and long-term support.Our Sales Team brings that mission to life every day - working directly with customers to understand their challenges and build the right solutions using the appropriate combination of hardware, software, and professional services.The RoleWe are looking for a proactive, driven Account Manager who wants to build a meaningful book of business, solve real customer problems, and grow alongside a company with nearly two decades of RFID and IoT experience. You will acquire new customers, expand existing relationships, and learn to sell complete technology solutions across hardware, software, and professional services.This is not a role where you simply quote part numbers and wait for orders. You will work with customers to understand what they are trying to accomplish, recommend the right technology, and help architect solutions that may include RFID hardware, Avancir software, and professional services.Over time, the goal is to build a profitable book of repeat customers and recurring revenue. Avancir software subscriptions create recurring revenue for Atlas RFID and recurring commission for you, giving you the opportunity to compound the value of the customer relationships you build.This is an in-office sales role in Birmingham, Alabama - not a field-sales or traveling sales position. Most customer engagement happens through phone calls, email, and virtual meetings.Who You AreYou are competitive, resilient, and motivated by results. You enjoy helping customers solve problems, but you are also comfortable prospecting, following up, asking for the business, and staying with an opportunity until you find a way forward.You thrive in this role because:You put the customer first and genuinely enjoy solving problems.You are proactive, tenacious, goal-driven, and take ownership of your results.You communicate clearly and confidently in writing, by phone, and in virtual meetings.You are organized and detail-oriented enough to manage multiple customers, opportunities, quotes, and follow-ups.You use good judgment - moving quickly and independently when appropriate and knowing when to involve others.You are resilient, curious, team-first, and committed to continually learning and raising the bar.Your Primary Responsibilities01 Acquire New Customers & Grow a Profitable Book of BusinessBuild a growing, profitable customer base through disciplined sales activity, new-customer acquisition, and expansion of existing accounts.02 Sell Complete Solutions & Build Recurring RevenueUnderstand customer needs and recommend the right combination of hardware, Avancir software, and professional services.03 Deliver an Exceptional Customer Experience & Build Lasting RelationshipsEarn trust, repeat business, and long-term relationships by making it easy for customers to work with Atlas RFID.What You'll Do01 Acquire New Customers & Grow a Profitable Book of BusinessMeet and exceed sales and profitability goals while building a stable, growing book of repeat business.Consistently execute inbound and outbound sales activities, including calls, email, chat, virtual meetings, quote follow-up, and proactive account outreach.Prospect strategically to acquire new customers and uncover growth opportunities within existing accounts.Maintain disciplined follow-through, pipeline management, and accurate CRM activity while setting and executing monthly sales plans.Use sound judgment around pricing, proposals, and deal strategy while confidently engaging decision-makers and advancing opportunities.02 Sell Complete Solutions & Build Recurring RevenueSell consultatively by starting with the customer's business problem, application, and desired outcome.Develop the RFID and Auto-ID expertise needed to recommend the right solution, including knowing when RFID is - and is not - the right fit.Architect complete solutions across hardware, Avancir software, and professional services based on customer needs.Build recurring revenue by identifying and closing Avancir software opportunities where they add value, while identifying professional services that strengthen the customer solution.Collaborate with internal teams and suppliers as needed, while staying current on competitors and continually developing your technical, business, and sales knowledge.03 Deliver an Exceptional Customer Experience & Build Lasting RelationshipsUnderstand what the customer is trying to accomplish, respond quickly, communicate clearly, and follow through on commitments.Take ownership of customer issues and coordinate with internal teams and suppliers to resolve problems and meet order and delivery commitments.Build strong relationships through consistent, valuable, and proactive engagement that goes beyond the immediate transaction.Deliver an experience that earns trust, repeat business, and long-term customer loyalty.Your Ramp & Success MilestonesFirst 90 DaysBuild the FoundationUnderstand the fundamentals of RFID and Auto-ID and develop strong working knowledge of Atlas RFID's complete solution stack - hardware, Avancir software, and professional services.Be competent in our CRM, order-processing systems, and core sales and order workflows.Demonstrate the ability to uncover customer needs, determine whether RFID is a good fit, and recommend an appropriate solution.Develop the activity habits, follow-up discipline, and customer communication standards required to build a successful book of business.By 6 MonthsPerform IndependentlyConsistently meet established sales objectives and activity expectations.Demonstrate deeper RFID and Auto-ID knowledge, understand key competitors, and confidently make appropriate recommendations.Navigate Atlas RFID's internal systems, programs, and workflows proficiently.Be proficient in reviewing accounts, identifying growth opportunities, and building trusted customer relationships.Independently plan and execute your sales strategy and resolve routine customer issues while knowing when to involve others.By 12 MonthsBuild a Productive, Sustainable Book of BusinessHave developed repeat buying into a stable and growing book of business.Consistently achieve or surpass monthly sales targets.Be building a recurring revenue base through Avancir software subscriptions that add value for customers.Maintain a proven track record of exceptional customer experiences and lasting relationships.Operate with the technical knowledge, sales discipline, judgment, and independence expected of a fully ramped Atlas RFID Account Manager.Why Join UsPerformance-based commission and incentive opportunities, including the ability to build recurring commission through recurring software revenue.100% company-paid health and dental insurance premiums.401(k) retirement plan with company match.Paid holidays and generous PTO.Optional vision, life, and disability coverage.A collaborative environment where you can develop meaningful RFID, IoT, software, and solution-selling expertise while helping customers solve real business problems.If you are driven by results, enjoy solving problems, and want to build a career helping customers find the right technology rather than simply selling products, this is an opportunity to build a meaningful book of business and grow with Atlas RFID.