Luxury Sales Specialist, Uniworld

Overview Join to apply for the Luxury Sales Specialist, Uniworld role at The Travel Corporation Get AI-powered advice on this job and more exclusive features. Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

Driven by service An inherent passion for travel Commitment to our customers and to our people Commitment to social responsibility and our 5-year sustainability strategy Position Summary We are seeking a dynamic sales professional to drive conversions and deliver exceptional service for our Uniworld Boutique River Cruises brand. This role requires building and nurturing strong relationships with guests, ensuring they are excited to book Uniworld and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email. Key Responsibilities Luxury Sales Provide information to guests for the purpose of promoting products and securing reservations, matching the right product to the right customer. Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction. Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact. Learn and use software applications to efficiently process sales transactions. Responsible for maintaining KPIs in a high-volume inbound call center. Customer Service Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests. Responsible for responding to guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel. Develop, cultivate and maintain positive relationships with guests. Role Success Criteria A successful Luxury Sales Specialist will maintain a high conversion rate month-to-month, increasing revenue for their team and the company. KPIs tracked include number of guests booked, average revenue per booking and add-on services sold. Receptive to coaching and training, and motivated to improve and grow with Uniworld. Key Individual Traits Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value. Your Experience and Expertise At least three years of travel industry or call center experience in a sales capacity required. Luxury travel or luxury retailed experience preferred. Travel & Other Requirements Work Location: Fully Remote Available to work standard hours on Pacific Time, and 1-2 Saturdays a month. Access to high speed, ethernet-connected internet. Salary Description Seniority level: Associate Employment type: Full-time Job function: Customer Service and Sales Industries: Travel Arrangements Referrals increase your chances of interviewing at The Travel Corporation by 2x #J-18808-Ljbffr The Travel Corporation