Receptionist - UPMC Washington, Orthopedics Office

Receptionist for UPMC Washington's Orthopedics Office

Are you a friendly and organized individual with a passion for providing exceptional patient care? Our Orthopedics office is seeking a dedicated receptionist to join our team. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. If you thrive in a fast-paced medical environment and have excellent communication skills, we would love to hear from you!

Responsibilities

• Focus on customer service and continually strive to perform the duties of their job in a manner that will result in optimal patient satisfaction
• Exhibit proven ability to facilitate change
• Receive and greet visitors and interacts with courier daily
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Attend compliance training and adhere to the organization's standards of conduct, policies, and procedures.
• Process outgoing mail and separate mail to appropriate locations
• Answer, screen and direct calls to appropriate staff or takes message
• Type and proof correspondence, minutes and reports as directed
• Relay information from patients, hospitals, physicians, families, and visitors by phone or voicemail.
• Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC towards patients, visitors, staff, peers, physicians and other departments within the organization.

Preferred Qualifications

Medical terminology & prior healthcare office receptionist experience.

Schedule/Travel

Monday-Friday, four 8-hour shifts with one 4-hour shift. 8-hour shifts include: 7AM-3:30PM, 7:30AM-4PM, 8AM-4:30PM. During the months of August-October the office will have a temporary clinic on Saturdays with a 4-hour shift from 8AM-12PM (during this time the 4-hour shift each week will be either M-F OR on Saturday. Travel may be required from the Washington office to Waynesburg or Cecil.

Completion of High school diploma or GED.

Able to use computer software applications such as word processing and use of basic office equipment.

Able to provide information in a clear and concise manner.

Prefer Business course background including typing, filing, business math and business English.

Experience with a telephone system.

Licensure, Certifications, and Clearances

Act 31 Child Abuse Reporting

Act 33

Act 34

Act 73 FBI Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran