ELIGIBILITY SPECIALIST II

ELIGIBILITY SPECIALIST II - 60024791

OCCUPATION PROFILE JOB FAMILY: COMMUNITY AND SOCIAL SERVICES OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER 21-1099-02 Eligibility Specialist II (ESII) CMU UNIT ANTICIPATED VACANCY THIS ADVERTISEMENT IS AN INTERNAL AGENCY OPPORTUNITY; THEREFORE, ONLY PERSONS ALREADY EMPLOYED BY THE DEPARTMENT OF CHILDREN AND FAMILIES ARE ELIGIBLE TO APPLY. A COMPLETED STATE OF FLORIDA APPLICATION MUST BE SUBMITTED IN ORDER TO BE CONSIDERED FOR THIS POSITION. Bi-Lingual Applicants are Welcomed THIS POSITION CAN BE LOCATED ANYWHERE BETWEEN PENSACOLA, FL AND TALLAHASSEE, FL BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five (5) years.

Job Description The primary function of the Eligibility Specialist II includes but is not limited to: reviews and approves case work processed for eligibility of various public assistance programs; coaches and mentors unit staff; and completes special projects needing a higher level of policy knowledge. Examples of work performed are: Reviews and analyzes forms, applications, documents or other information to make eligibility determinations. Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information. Plans, evaluates, guides and coaches staff as required. Reviews and analyzes error-prone and complex cases to assist entry level staff. Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures. Collects data, compiles and organizes information. Verifies accuracy of data and reconciles errors or inconsistencies. Provides training to other staff. Explains or justifies a decision, conclusions, findings or recommendations. Maintains or updates data, records or other information to ensure accurate case records. Makes recommendations for improvements, solves problems or takes corrective action when issues arise. Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination and or case reviews. Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems. Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions. Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.

MINIMUM REQUIREMENTS : Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service. OR have an associate's degree. OR 60 semester or 90 quarter hours of college can substitute for the experience Minimum of one year of processing experience in the ESS program as an Eligibility Specialist I Applicants must meet the minimum requirements to be hired for this position . This position is eligible to Telework provided Teleworking requirements are met and a Telework agreement is approved.

Core Competencies Learning Actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications. Active Listening Receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate. Oral Communication Expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information. Reading Comprehension Understands written sentences and paragraphs in work related documents. Written Communication Uses correct English, grammar, punctuation and spelling to communicate thoughts, ideas and information and messages in writing. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Teaching and Coaching Uses multiple approaches when learning or teaching others to do new things and assessing their progress. Flexibility Adjusts actions in relation to others' actions and the needs of the business. Detail Oriented Thorough in work assignments and is conscientious about making sure of correctness. Service Orientation Actively uses needs assessment techniques and looks for ways to help others by providing good customer and personal services. Approachability Easy to talk to or deal with, friendly; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, gets informal and incomplete information in time to do something about it. Self-Management Performs work autonomously; sets high performance standards and well-defined, realistic personal goals. Displays a high level of initiative, effort and commitment towards performing work. Establishes priorities and successfully multi-tasks. Data Analysis Knowledgeable of methods for compiling, organizing and analyzing data for the purpose of monitoring and evaluating. Problem Solving Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations. Identifies key causes and things that must be changed to achieve a goal. Knowledge Skills and Abilities Apply the policies, procedures, and programs governing the agency Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. Communicate with others to obtain and verify information concerning eligibility. Detect and evaluate potential fraudulent situations. Analyze and interpret written, numerical, and verbal data from various sources. Enter data accurately into a computerized system. Navigate through computer screens and complete and review basic computer documents and other forms. Review work to ensure compliance in accordance with regulations relating to eligibility and timeliness. Read, understand, apply complicated and detailed regulations, and policy directives. Perform a variety of mathematical computations accurately and rapidly. Prepare, clear, concise and accurate records and reports. Establish and maintain cooperative working relationships with the public and staff. Use computers and related software packages. Follow written and oral directions and instructions. Knowledge of training principles and practices. Knowledge of goal setting techniques.