ELIGIBILITY SPECIALIST II

Select how often (in days) to receive an alert: The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website. Requisition No: 879389 Agency: Children and Families Working Title: ELIGIBILITY SPECIALIST II - 60064819 This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families. Location: Lee County. Facility is a tobacco free environment. Some travel may be required. Salary: $1,424.46 – $2,493.56 bi‑weekly. This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error‑prone and complex cases to evaluate the quality of services, conducting training, and monitoring staff as appropriate. Examples of Work Performed Reviewing and analyzing error‑prone and complex cases to evaluate the quality of services. Conducting training and mentoring staff. Planning, evaluating, leading and guiding staff towards continuous quality improvement. Correcting complex casework. Knowledge, Skills and Abilities Knowledge of public assistance program objectives and policies. Knowledge of problem‑solving techniques. Knowledge of training principles and practices. Knowledge of goal‑setting techniques. Knowledge of arithmetic. Skills in operating a personal computer. Ability to perform complex arithmetic operations. Ability to conduct fact‑finding interviews. Ability to accurately prepare and maintain records and reports. Ability to work with a diverse range of people. Ability to deal calmly and effectively in high stress situations. Ability to compose documents involving technical information. Ability to interpret and apply regulation materials. Ability to prioritize and meet deadlines. Ability to establish and maintain effective communication. Ability to communicate effectively both orally and in writing. Ability to apply ethical business practices. Minimum Requirements Two years of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service. OR an associate’s degree or higher from an accredited college or university can substitute for the experience. OR 60 semester or 90 quarter hours can substitute for the experience. Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self‑Sufficiency Program as an Eligibility Specialist I in determining eligibility. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io) in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. Veterans’ Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for post‑secondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A‑7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: FT MYERS, FL, US, 33901 Nearest Major Market: Fort Myers Nearest Secondary Market: Cape Coral For assistance, call the People First Service Center at View phone number on click.appcast.io Monday – Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer. #J-18808-Ljbffr