IT Support Engineer

Description

Job Summary

The IT Support Engineer monitors and maintains IT consumer devices (primarily computers, printers, and mobile devices, as well as specialized devices such as RF scanners, label printers, and other warehouse/manufacturing floor hardware). Responsible for hardware and software support across corporate office users, manufacturing, and logistics/distribution environments. Responds and resolves support and service requests. Identifies, diagnoses, and rectifies issues in computer hardware, software, cloud services, and applications. The IT Support Engineer offers reactive and proactive service and support in accordance with defined processes for incident, problem, change, request, and configuration management.

The IT Support Engineer investigates problems and recommends effective remedies for the prevention of such problems. This involves troubleshooting technical issues and playing an important role in policy-related considerations for end user issues, compute and storage services, networking technology, and plant-floor connected systems (RF/Wi-Fi scanning, label and industrial printers, and similar shop-floor devices). The IT Support Engineer is responsible for the selection, installation, removal, and decommission of IT equipment and software that align with established standards and business requirements and applies AI-assisted tools where appropriate to speed diagnosis, documentation, and resolution. They need to handle security controls and IT systems management in accordance with best practices.

Primary Duties and Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, mobile devices, and specialized manufacturing/logistics devices (RF scanners, label/industrial printers, handheld terminals)

• Monitoring and maintaining computer systems and networks across office, manufacturing, and warehouse environments

• Responding in a timely manner to service issues and requests

• Providing technical support to corporate end users as well as manufacturing and logistics teams, with an understanding of how IT issues impact production and shipping operations

• Setting up accounts and equipment for new users, including provisioning through modern endpoint/device management tools

• Repairing, replacing, and decommissioning equipment as necessary

• Using AI-assisted tools (e.g., Copilot, ticketing/knowledge-base AI features) to accelerate troubleshooting, documentation, and knowledge transfer

• Testing new technology

• Documenting and knowledge transfer

• Supporting basic cybersecurity hygiene practices (patching, endpoint protection, phishing awareness) for the devices and users supported

Skills

Technical support, Troubleshooting, diagnostics, IT support, Support, Customer service, Windows, Help desk support, Office 365, service now, MAC, JAMF, Intune

Top Skills Details

Technical support, Troubleshooting, diagnostics, IT support

Additional Skills & Qualifications

Education and Experience Profile

• Associate degree in Computer Science or related field is required, with a bachelor's preferred

• Experience may be considered in lieu of degree requirement

• A minimum of 3 years of relevant experience

• At least one industry certification such as Microsoft, Cisco, CompTIA, or others

• Additional certifications may be accepted in lieu of experience

• Fundamental knowledge of computer systems and networks

• Specific knowledge of Microsoft 365, Windows operating systems, and cloud-based endpoint management (e.g., Intune, JAMF, or similar)

• In-depth knowledge of networking technologies, particularly layer 1 and 2, with working familiarity of wireless (Wi-Fi) networking in warehouse/manufacturing settings

• Basic experience supporting enterprise applications and technologies, including exposure to ERP, WMS, or other manufacturing/logistics systems a plus

• Familiarity with AI-assisted productivity and support tools (e.g., Copilot, generative AI-based troubleshooting or documentation tools) is expected

• Prior experience in ITIL framework and processes is necessary

• Prior experience with ServiceNow is a plus

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Lake Forest, CA.

The pay range for this position is $40.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lake Forest,CA.

This position is anticipated to close on Sep 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.