Guest Services Agent/Night Auditor

City, State: Denver, Colorado

Title: Guest Services Agent/Night Auditor

Location: Denver, CO

FLSA: Non-Exempt

Status: Full-time

Reports to: Assistant General Manager

Pay Range: $20.00

Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties:

• Greet, register, and assign rooms to hotel guests.

• Verify customer payment methods and process credit authorizations.

• Maintain accurate records of room availability and guest accounts using the property management system.

• Balance daily receipts and revenues, conducting income audits on posted revenues.

• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.

• Answer phone calls promptly, directing inquiries or addressing guest needs.

• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.

• Make and confirm reservations, ensuring accurate data entry.

• Provide guests with information on hotel services and local attractions.

• Document guest feedback and escalate issues to management when necessary.

• Perform nightly “bucket checks” to ensure compliance with hotel standards.

• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Previous experience in a hospitality or customer service role preferred.

• Proficiency in basic bookkeeping and balancing financial transactions.

• Strong communication skills, both verbal and written.

• Proficient in using property management systems and office software.

• Excellent customer service and problem-solving skills.

• Ability to work independently and make decisions with minimal supervision.

• Detail-oriented with strong organizational skills.

Work Environment:

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.

• Frequent use of computers and telephones, requiring extended periods of sitting.

• Must be available to work overnight shifts, including weekends and holidays.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-09-04

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.