Customer Service Representative
$18.2 - $19 per hourManpower
Our client, the automotive industry, is seeking Customer Service Representatives to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting luxury automotive clients and their customers. The ideal candidate will have excellent communication skills, adaptability, and a customer-focused attitude which will align successfully in the organization.
French & English speaking is required for this role
- Serve as a primary point of contact for customers requiring assistance related to luxury vehicle programs and services.
- Handle urgent and time-sensitive situations, including vehicle theft reports, accident assistance, roadside breakdown support, and law enforcement inquiries.
- Accurately document customer interactions and case details within company systems.
- Navigate multiple client programs while adhering to brand-specific processes and requirements.
- Research and analyze information to determine appropriate next steps and resolutions, coordinating with internal teams and stakeholders to ensure timely support.
- Excellent verbal and written communication skills in both English and French.
- +1 year of experience in call center, customer service, dispatcher or any customer orientated environment required
- Its a plus if you are enthusiastic about cars!
- Strong attention to detail and commitment to accuracy.
- Ability to remain calm, professional, and effective during high-pressure situations.
- Strong problem-solving and decision-making abilities.
- Ability to work independently with limited supervision and adapt to changing business needs.
- High School Diploma or GED
- Opportunity to work with prestigious automotive brands and deliver exceptional customer experiences.
- Temp to hire opportunity
- Referral bonus
- Performance bonus
- Engage in a dynamic and fast-paced environment that values adaptability and resilience.
- Develop your skills in a customer-centric role supporting luxury vehicle clients.
- Be part of a team that values professionalism and high standards of service.
- Gain valuable experience in the automotive customer service industry.
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Vacancy posted 3 days ago
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