IT Business Systems Consultant

Job ID: 31158605Company: Abbott LaboratoriesLocation: United States - Illinois - ChicagoJob Type: Full timeCategory: Information TechnologyIndustry: HealthcarePosted Date: 2026-08-14Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.An excellent retirement savings plan with a high employer contributionTuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThe IT Business Systems Consultant role will be responsible for business relationship management support primarily for Revenue Management (Model N system and associated interfaces with various ERPs) and secondarily support other commercial systems tied to Commercial Operations (Contracts & Pricing, Sales, and Training systems) within the Core Diagnostics Global Commercial Excellence organization.Manage relationships between IT delivery teams and business partners while proactively identifying opportunities to improve business processes through technology solutions. Analyzes business processes; documents business requirements, analyzes alternative solutions, performs process modeling; manages change and User Acceptance Testing; and creates and executes testing, verification, and validation activities. Works directly with business teams to understand business processes, business drivers, and strategic business objectivesWhat You’ll DoIdentifies current and emerging business needs and evaluates alternative IT solutions using standard information systems methodologies and best practices.Proactively seeks out strategic business opportunities with business unit leaders for the application of new or existing IT capabilities.Develops information systems strategies that support business requirements and identifies the business benefits of alternative solutions while ensuring alignment between business strategy and technology direction.Analyzes business processes; documents business requirements, analyzes alternative solutions, performs process modeling; manages Change and User Acceptance Testing; creates and performs testing, verification, and validation of requirements.Translate business requirements into functional requirements and technology-enabled process improvement opportunities.Identifies process disconnects and translates them into improvement opportunities with cost savings or avoidance, productivity improvements, risk reduction, or revenue-generating business benefits.Make recommendations to process stakeholders regarding the most effective approach to achieving process improvement objectives through process redesign, application enhancements, or adoption of new technologies.Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts.Coordinates with business and IT organizations to ensure production systems are properly supported, maintained, and enhanced.Manage relationships between clients involved and IT organizations to assure effective communication between the groups is occurring. Brokers services within the IT community on behalf of customers, coordinates solution portfolios, and identify dependencies across related initiatives.Allies with other IT functional areas to remain current on project status and inform customer management of progress; conversely, keeps IT managers aware of user issues and resolves conflicts.Serves as a trusted advisor and business process expert to business and IT organizations, providing insight into business drivers, processes, and opportunities for technology-enabled transformation.Identifies the impact of any relevant statutory, internal, or external regulations on the organization's use of information.May have indirect project team or functional area supervisory responsibility.May have responsibility for project budget planning, tracking, and management.Conducts training where applicable.Education & Required QualificationsBachelor’s degree in computer science, Business Administration, Information Systems, or another related discipline.7-10 years of relevant IT and business systems experience.Minimum 7 years of experience in IT, business systems, business analysis, or business relationship management roles in a global matrixed environment.Knowledge of Contract lifecycle management system like Conga CPQ.Experience working with Contract & pricing strategy, Rebate management (preferably Model N system), Revenue management.Preferred QualificationsExperience in healthcare and Model N Revenue Management solutions preferred.Experience with ERP integrations, Salesforce.com Sales Cloud/Lightning, Training systems, and Commercial Operations SaaS solutions is a plusStrong experience working with SQL/Power BI, Middleware integration platforms (informatica workflows/MuleSoft//SSIS), Oracle, Conga CPQ, etc.Strong team player who has established positive partnerships across the organization.Demonstrated experience building trusted relationships and influencing business and IT stakeholders at multiple organizational levels.Demonstrated experience partnering with business leaders to identify and deliver strategic process and technology improvements.Strong customer service and communication skills (both written and verbal, including presentation development).Ability to adjust quickly to changing priorities and effectively multi-task across active projects.Strong organizational skills and proven ability to manage multiple programs and initiatives successfully.Misc: This is an onsite role at Abbott location in IL This is not a remote role/opportunity.Apply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at , and on Twitter @AbbottNews.The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted.Skillsrevenue managementmodel n systembusiness process analysiserp integrationcontract lifecycle managementconga cpqprocess modelingchange managementuser acceptance testingprocess improvementsqlpower bimiddleware integrationoraclesalesforcetraining systemscommercial operations saasstakeholder managementbusiness relationship managementpresentation developmentproject budgetingtraining deliveryprocess redesignrisk reduction