Front of House Assistant Manager

Front of House Assistant Manager Job Summary As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service. Position Type Full-time and Part-time Responsibilities Operations: Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift. Ensure team policies and procedures are being maintained by all team members during your shift. Implement and maintain high standards of customer service to ensure a quick and positive dining experience. Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy. Hold the team accountable for completion of their daily checklists. Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc) Leadership Oversight: Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’ Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc) Attend monthly manager meetings to ensure alignment with FOH goals and action plans Meet with FOH DayPart Manager(s) biweekly to give/receive feedback Financial Stewardship: Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals Training and Development: Ensure team members are progressing through the roadmaps consistently Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance Qualifications and Requirements Smile Create and Maintain Eye Contact Speak Enthusiastically Reliable transportation Ability to work in a fast-paced environment Strong people skills with a desire to serve Team Members Strong commitment to superior customer service Ability to manage Team Member behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. #J-18808-Ljbffr Chick-fil-A