Senior Financial Systems Business Partner

Kforce has a client in Tampa, FL that is seeking a Senior Financial Systems Business Partner. Responsibilities:

• Establish and maintain governance processes for support operations across teams
• Define and standardize incident management procedures, including ownership and escalation paths
• Monitor and improve ticket management performance, including backlog, aging, and reassignment trends
• Develop and track key performance metrics and service levels
• Create reporting and dashboards to provide visibility into operational performance
• Facilitate regular meetings with stakeholders to review performance and drive improvements
• Conduct root cause analysis and partner with cross-functional teams to implement solutions
• Support system and workflow optimization efforts within ticketing and ERP platforms
• Identify opportunities for automation and process improvements
• Assist with change management and communication related to new processes and standards
• High School diploma/GED required
• Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field preferred
• 5+ years of experience in operations, shared services, support governance, or related field
• Experience working with ticketing systems and service delivery models
• Familiarity with ERP systems (SAP or similar preferred)
• Strong analytical and reporting skills, including Excel and data visualization tools
• Ability to influence cross-functional teams and drive process improvements
• Strong communication and stakeholder management skills
• Experience with process standardization and continuous improvement initiatives