Immigration Services Assistant (Office Automation)

Job Summary Support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence; providing security checks, researching and analyzing data, preparing reports, and providing direct service to customers. Qualifications GS‑06 One (1) year of specialized experience, equivalent to at least the GS‑05 level. Experience performing the majority of the following duties: Performing office automation duties requiring different methods/approaches for a variety of assignments. Reviewing and screening applications or files to ensure validity of documentation submitted. Answering routine questions and providing assistance on applications. Maintaining subject‑matter files, technical instructions, and/or operating procedures. GS‑07 One (1) year of specialized experience, equivalent to at least the GS‑06 level. Experience performing the majority of the following duties: Managing data and files in various software applications to retrieve and prepare reports. Collaborating and/or supporting in the adjudicative/decision‑making process. Communicating technical information concerning applications with internal and external contacts. Analyzing and verifying cases where expedited processing is requested. GS‑08 One (1) year of specialized experience, equivalent to at least the GS‑07 level. Experience performing the majority of the following duties: Reviewing documents to ensure consistency and validity of submitted data. Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing. Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns. Managing appointments in an electronic scheduling system. Ensuring official records are maintained and compliant with the records management system (including existing policy, guidance, and laws). #J-18808-Ljbffr