Client Order Management Associate

Bilingual Operations Associate (Spanish/English) Wilmington, DE

We are seeking a detail-oriented Bilingual Operations Associate (Spanish/English) to support a fast-paced operations team focused on delivering exceptional service, maintaining strong risk controls, and driving process improvements. This role offers the opportunity to collaborate with internal and external stakeholders, contribute to key initiatives, and support critical operational functions.

Key Responsibilities

• Support daily operations with an emphasis on risk management and quality control.
• Process client trade instructions and reconcile accounts to ensure transactions are executed accurately and in accordance with client directives.
• Partner with internal and external teams to implement process enhancements and improve operational efficiency.
• Participate in departmental projects and contribute to continuous improvement initiatives.
• Identify issues and proactively recommend solutions to strengthen processes and service delivery.
• Manage multiple priorities and consistently meet deadlines in a fast-paced environment.
• Ensure all deliverables are accurate, complete, and prepared with a high level of attention to detail.
• Provide support and guidance to less experienced team members as needed.
• Develop expertise in core systems and quickly adapt to new technologies and applications.

Required Qualifications

• Fluent in both Spanish and English (written and verbal) required.
• Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment.
• Strong organizational skills and the ability to work independently with minimal supervision.
• Excellent attention to detail and commitment to producing high-quality work.
• Strong communication and problem-solving skills.
• Positive, adaptable, and team-oriented mindset.
• Proficiency with business systems and the ability to learn new applications quickly.
• Experience with trade processing, account reconciliation, or operations support is preferred.
• Previous experience within financial services, banking, or investment operations is a plus.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.