Client Manager - Personal Lines

Job Title

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk?

Oswald Companies seeks goal-driven professionals ready to take their career to the next level.

A Day in The Life

• Responsible for servicing an assigned book of business which varies based upon client needs, account complexity, and client structure.
• Serves as the main point of contact for all existing clients, centers of influence and assigned book of business; responds to all service requests inclusive of billing inquires and coverage options.
• Ensures all client service needs are delivered in a timely and professional manner throughout the year by responding to requests as submitted in accordance to agency standards.
• Maintains accurate account files, records, and documentation in accordance with the agency standards; confirms in writing all relevant contacts, communication, suggestions, advice, etc., with clients, carriers and other applicable parties and attaches documentation into the agency management system.
• Prepares and submits policy change requests to carriers and/or the assigned Client Service Administrator, documenting the activity in the agency management system.
• Monitors the status of change requests, reviews policy documents for accuracy, and ensures the timely delivery of change documents to clients.
• Makes recommendations to prospects and current clients to update and enhance policy contracts through an annual insurance review process; reviews may be conducted via email, phone or in person with or without the assigned relationship manager.
• Prepares Stewardship & Insurance Summary reports for clients in assigned book of business.
• Maintains client relationships with assigned accounts and support retention ratio at or above the Personal Risk agency standard.
• Performs all phases of renewal and remarket processing including the preparation of applications, negotiation with underwriters, obtaining quotes, creating proposals, monitoring status, and follows up to delivery of policy documents to client.
• Identifies and processes coverage enhancements and cross-sales opportunities on an annual basis with assigned book of business.
• Resolves client and/or carrier accounting issues, collections, discrepancies, fee arrangements, and/or billing controversies.
• Serves the Practice Leader, Team Leader, Client Executive and Sales Executive staff in the development and implementation of the Oswald Companies client service deliverable for new and existing accounts; attends client meetings where necessary.
• Remains current with respect to industry updates, carrier appetites and underwriting capabilities to ensure optimal program placement and pricing negotiations for each client; stays proficient in the use of all carrier systems that relate to the assigned book of business.
• Maintains favorable and productive relationships with all underwriters in support of key carrier relationships to achieve best-in-class service for the client.
• Attains further education, coursework and skills development opportunities to obtain professional designations in the personal risk field of expertise.

What You'll Need

• Exceptional organizational skills with ability to transition quickly from one project to another
• Ability to problem solve, think logically and work independently
• Works well under pressure and meets established deadlines
• Exceptional written and verbal communication
• Ability to think strategically and formulate an action plan based on a given set of facts
• Bachelor degree in Business Administration or Risk Management and 3 to 5 years or more of related experience or the equivalent combination of education and experience
• Prior Property & Casualty support experience
• Prior Property & Casualty client management experience
• Property & Casualty License

Who You Are

• Energetic and desire to learn new skills
• Ability to consistently demonstrate a positive attitude and lead by example
• Strong interpersonal skills with a collaborative approach
• Confident and self-motivated, with the ability to innovate and think creatively

Who is Oswald?

Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients.

We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity.

Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations.

Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years.

What you'll get...

At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals.

At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice.

At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it.

At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks.

• In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives.
• Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings.
• Paid time off annually and a sabbatical at every 10-year service anniversary.
• Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)
• Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations
• Access to specialized leadership development programming designed to take your career to the next level.
• And so much more!

Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.