Director of Partnerships & Client Success [Remote]

Director of Partnerships & Client Success
GPS Group Peer Support

Location: Remote (Massachusetts-based preferred)
Reports to: CEO
Team: Partnership Managers (current or future)

Role Overview

The Head of Partnerships & Client Success is responsible for owning and operating the full partnerships engine at GPS—from pipeline management and deal execution to partner experience, retention, and expansion.

This is a senior, hands-on leadership role for a builder who can translate strategy into execution, manage a growing portfolio of partnerships, and develop systems that scale.

You will work closely with the CEO, who leads high-level sales and strategic relationships, and will be responsible for ensuring that partnerships move forward efficiently, are successfully implemented, and continue to grow over time.

Core Responsibilities

1. Pipeline & Revenue Ownership

• Own and manage the full partnerships pipeline in HubSpot.
• Ensure all opportunities move efficiently across stages from initial contact through closed-won.
• Drive consistent follow-up, next steps, and deal progression across the team.
• Lead forecasting and maintain visibility into revenue and partnership growth.

2. Deal Execution & Closing

• Lead discovery calls, shape partnership opportunities, and close small-to-mid-sized deals.
• Partner with the CEO on larger, strategic opportunities.
• Translate organizational needs into clear program recommendations (support groups, facilitator training, certification, funding opportunities).

3. Partnership Management & Expansion

• Oversee the full lifecycle of partner relationships from onboarding through renewal.
• Ensure strong partner engagement and satisfaction.
• Identify and drive opportunities for expansion within existing organizations (additional groups, trainings, departments).
• Ensure timely completion of required reporting (e.g., MASStrong quarterly reports).

4. Team Leadership & Management

• Hire, train, and manage Partnership Managers over time.
• Set clear expectations for relationship ownership, follow-through, and growth.
• Coach team members on sales, communication, and account strategy.
• Establish accountability through clear metrics and regular check-ins.

5. Systems, Process, and CRM Discipline

• Own the structure, usage, and integrity of HubSpot for partnerships and pipeline tracking.
• Build and refine repeatable processes for outreach follow-up, onboarding, check-ins, and reporting.
• Ensure every partner has clear ownership, next steps, and documented activity.

6. Cross-Functional Collaboration

• Partner with the CMO to align marketing efforts with pipeline needs and target segments.
• Work closely with the Program Experience team (led by the Program Director) to ensure seamless handoff from sales to delivery.
• Ensure partner needs are clearly communicated and executed across teams.

What Success Looks Like

• A clean, active pipeline with clear ownership and consistent movement.
• Increased conversion rates from initial contact to partnership.
• Strong partner retention and measurable expansion across organizations.
• High completion rates for required reporting and engagement activities.
• A high-functioning Partnerships team with clear roles, accountability, and performance.
• Reduced dependency on the CEO for day-to-day deal management.

Qualifications

• 7–12+ years of experience in partnerships, business development, account management, or related roles.
• Proven ability to manage and close deals, not just support relationships.
• Experience building or scaling systems and processes in a growing organization.
• Strong leadership experience, including managing and developing team members.
• Highly organized with strong attention to detail and follow-through.
• Excellent communication skills, with the ability to build trust across diverse stakeholders.
• Comfortable working in a fast-paced, evolving environment.

Preferred:

• Experience working with healthcare organizations, nonprofits, or public sector partners.
• Familiarity with CRM systems (HubSpot strongly preferred).
• Experience with training programs, workforce development, or group-based services.

Key Traits

• Proactive and accountable; does not wait for direction.
• Strong operator who brings structure and clarity.
• Relational but firm; able to move conversations forward.
• Strategic thinker who can also execute day-to-day.
• Comfortable navigating ambiguity and building systems from the ground up.

Why This Role Matters

This role is central to GPS's next phase of growth. You will help build the infrastructure that allows GPS to scale its impact across healthcare systems while maintaining the quality and integrity of the model.

You are not just managing partnerships—you are building the engine that sustains and expands them.

About GPS Group Peer Support

GPS Group Peer Support provides structured, trauma-informed, non-clinical group support designed by healthcare workers, for healthcare workers. Our programs create safe, facilitated spaces for connection, reflection, and resilience, and are delivered in partnership with healthcare organizations across Massachusetts.