Sales Support Specialist

Job Description

Job Description

Description:

Join our expanding team!

Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of industries. With deep local roots and national reach through the Venturi Supply platform, our mission is to deliver the critical materials, custom solutions, and reliable service our customers depend on.

At the heart of everything we do is our people. From the shop floor and counter to the job site and field, it’s our team’s expertise, commitment, and problem-solving mindset that set us apart. Their dedication fuels our service, drives our accuracy, and ensures every order is handled with care and urgency.

Backed by strategically located branches, a vast inventory, in-house fabrication capabilities, and decades of real-world experience, our teams connect infrastructure and industry to the essential resources they need to operate safely, efficiently, and successfully. We’re more than a distributor—we’re a trusted partner built on strong relationships, operational know-how, and a relentless focus on customer success.

Role Overview

The Sales Support Representative serves as the customer service facilitator for the sales process. They are the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offer product information to meet customers' needs and upsell better solutions when appropriate.
• Prospect for new sales opportunities by contacting existing customers via outbound calls and emails.
• Provide product pricing using the pricing matrix; do not negotiate or set pricing. Relay any additional pricing inquiries from customers to the outside salesperson.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Contribute to additional sales by keeping a high level of product knowledge.
• Assist with customer inquiries and coordinate with outside sales personnel as needed.
• Procure non-stock products when required.
• Obtain inventory for Direct and Tagged Sales orders.
• Perform estimating, take-off, and proposal duties as necessary.
• Carry out any other duties assigned by management.
• Execute additional responsibilities as assigned or required.

Requirements:

• Education: GED, high school diploma, or associate's degree preferred.
• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Computer literate; Proficient with MS Office 365 and distribution-specific ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Ability to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed-oriented work style, comfortable with juggling multiple priorities while maintaining a consistent work approach.
• Physical requirements: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Ability to pass a background check, MVR check, and drug test.

Benefits

We're dedicated to our employees' and their families' health and well-being.

• Benefits begin on the first of the month following 30 days of employment.

Exceptional Health Coverage

• Two medical plans, including HSA-qualified, with virtual care.
• Dental and vision coverage, including kids' orthodontia.
• HRA reimbursement eligibility.
• Employer-paid life and long-term disability insurance.

Smart Financial Benefits

• 401(k) plan: Pre-tax and Roth options plus a generous employer matching contribution.

Time Off & Work-Life Balance

• Enjoy 10 paid holidays and accrue PTO from your first day.
• Flexible workplace culture with career growth opportunities.

Wellness & Support

• Access a robust Employee Assistance Program (EAP) with 24/7 support for you and your family.
• Resources to support mental, emotional, and financial well-being.

Culture that Works for You

• Join a team that values integrity and innovation.
• Grow as a leader in industrial distribution with cutting-edge automation and supply chain solutions.
• Be part of a company that prioritizes people over profits.

Venturi Supply and its affiliated companies are dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate against individuals based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.