Quality Manager

Quality Manager impacts the organization by leading the quality unit of life science warehouses and distribution facilities and acting as the primary authority for all decisions affecting quality aspects of the operations including processes, policies, work instructions, and implemented practices. The Quality Manager will interface directly with the respective quality counterparts of all clients serviced. This position drives the quality culture, establishes policies and procedures, oversees implementation of learning management toolsandacts astheliaisonforallregulatoryagencyinteractionsonbehalfofLangham LifeSciences and in compliance with the client quality standards for pharmaceutical distribution operations. This position oversees the Quality personnel and is accountable forall quality measures of performance for the operations. Key Outcomes Expected Drivesthedevelopmentofqualityculture,strategy,policy,warehouseteamobjectivesand overall processes affecting Quality Assurance in conjunction with clients. Interpretsand applies applicable GxP regulations/policies to unique and often complex issues. Managesinternal and external, routine and non-routine audits/assessments as well as quality projects related to regulatory inspections and potential non-compliance observations Inpartnership with the Operations Manager, manages resources, priorities, schedules and/or projects to assure delivery of the operational quality objectives. Leadsall projects, programs or team development activities that have GxP complianceimplications. Contributesto a quality culture environment that optimizes employee productivity and participation and adds value to the client. Develops warehouse operations team skill sets and knowledge base to ensure ongoing compliancewith evolving regulations and expectations for quality performance from theclient(s). Directsthe activities of one or more direct reports and/or leads a matrix team or business processes, as required for effective management of the quality program. Actively engages in risk management activities to identify effective risk management strategies including the escalation of risks and their solutions. Actas a coach, mentor or trainer to develop a passion for quality in others. Proactivelyidentifies, communicates, and monitors business/regulatory changes that could impact the quality position of the warehouse operations. Providessuitable recommendations/mutual solutions that show measurable quality improvement and added value to internal/external customers. Engageswith the business in strategic/operational decisions on behalf of the client(s). QualityPerformance Expectations Provides Langham leadership with updates on quality measures and performance for the overall warehouse and distribution operations in Whiteland, IN PreparesandpresentsaccountlevelqualityperformancetoLanghamleadershiponaquarterly basis. ActsasnewandexistingaccountqualityleadonbehalfofLanghamLogisticswithresponsibility for providing new clients with in-depth analysis on quality programs and metrics available through Langham Logistics business out of the Whiteland location. Manage and coordinate quality audits and inspections. Maintains Customer Expectations Manage and coordinate quality audits and inspections. RepresentsLanghamLogisticsatcustomermeetingsandquarterlybusinessreviewstoprovide information and updates on quality performance of the operations. ContinuallymonitorsCQA'sandCPP'softheoperationsandmakesrecommendationsonrevised policies and procedures in order to maintain world class quality performance. Servesasthepointofcontactforclientqualityrequestsincludingreporting,investigations, training updates, inspections and CAPA's. Facilitatesexceptionalresponsetoroutineandnon-routineclientrequestsfordata,fulfilment, reporting,customer service support,problem resolution/investigations,and other operational or quality initiatives. Education and Experience Bachelor's Degree in Biochemistry, Chemistry, Biology, or other STEM field preferred. 7-10 years’ experience in Pharmaceutical and/or Life Science Quality Operations Physical Demands and Work Environment: Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).Work is performed in a warehouse environment subject to temperature variances. Disclaimer:This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve. #J-18808-Ljbffr