Insurance Customer Advisor | Hybrid Role & Growth

Customer Advisor – Insurance Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future. The Opportunity As a Customer Advisor, you’ll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don’t need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence. This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment. What You’ll Be Doing

• Handling inbound and outbound customer enquiries by phone and email
• Providing accurate information on insurance products, policies and processes
• Supporting brokers with renewals, amendments and general queries
• Updating internal systems with clear and accurate notes
• Working collaboratively with colleagues to deliver a seamless customer experience
• Ensuring all interactions meet regulatory and compliance standards (full training given)

• Experience in an office based customer service or call handling role
• Strong communication skills and a natural ability to build rapport over the phone
• Confidence using computer systems and managing multiple tasks
• Any experience in Insurance or regulated financial sectors would be a distinct advantage
• A positive, solutions focused approach
• Willingness to learn and develop new skills within insurance
• Reliability, professionalism and a genuine desire to help customers

• Comprehensive training programme covering insurance fundamentals
• Clear progression pathways within a major insurance brand
• Competitive salary and benefits package
• Supportive team culture with ongoing coaching