Technical Support Engineer

Specialist, Tech Support Engineer Location: Herndon, VA (Onsite) Duration: 12+ Months (Temp to Perm) Pay Rate: $40.00/Hr. to $45.00/Hr. on W2 (All Inclusive) Job Description Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary. Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests. Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis. Creates monthly system performance reports to support program meetings. Supports system troubleshooting activities. Works with other members of the team to generate creative and innovative solutions to issues. Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems. Documents test results and provide test progress and reports that will be used in assessing progress. Supports Trouble Ticket System customization projects. Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays. Qualifications Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience. Radio frequency and antenna systems background desired. Preferred Additional Skills Radio frequency and antenna systems background desired. Strong technical troubleshooting skills, familiar with Unix or Linux operating systems. Strong time management skills. Strong analytical and problem‑solving skills. A results‑oriented individual who thrives on working in a fast‑paced environment. Excellent English verbal and written communication skills. Candidate should be competent with the use of all programs in the Microsoft Office suite #J-18808-Ljbffr Talentify