Box Office Representative - Hard Rock Live

Job Title

The incumbent in this position is responsible for the effective communication of events taking place at Hard Rock Live; assists with selling of tickets for shows, coverage on show nights, and promotes upcoming shows and events to guests on the casino floor.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively communicating and selling Hard Rock Live shows while providing superior guest service.
• Assist the Box Office Supervisor with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Effectively explains seating diagram for Hard Rock Live.
• Maintains accountability of a $500 bank drawer, balances bank at end of shift.
• Obtains required approval and acceptance of various forms of payment (credit card, debit cards, etc.)
• Issues cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons and gifts.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Non-Essential Job Functions

• Attend seminars when needed.

Education And/Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

One (1) to two (2) years of previous cashiering and/or ticketing experience preferred. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience.

Additional Requirements: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State and Gaming/Lottery regulations
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts.

Knowledge Of:

Computer literacy with good oral and written English communication skills required.

• Excellent phone etiquette and guest relations skills are also required.
• Multi-lingual skills preferred.
• Understanding of and experience in ticketing.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.
• Cash handling, marketing and sales techniques.
• Experience with TM1 Sales and TM Host System preferred.

Ability To:

• Ability to use Ticketmaster TM1 Sales (or current ticketing system) in order to read and understand ticket availability, manifests and show information.
• Ability to learn Ticketmaster Host System. Previous experience preferred.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Use all required equipment in an effective and efficient manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with external contacts and all levels of team members.
• Review and comprehend all necessary documentation.
• Be flexible to work varying shifts and time schedules as needed and mutually agreed upon.
• This position spends time on the casino floor, and is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon guest volume.
• Perform effectively in a fast-paced environment.
• Interface professionally with business contacts and customers.
• Obtain and maintain all licenses / certifications per Federal, State and Gaming regulations.
• To move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• To express or exchange ideas verbally and perceive sound by ear and obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• To tolerate exposure to heat, cold, chemicals, and loud/noisy/smokey environment.