Human Capital Operations Specialist II

Overview This role provides moderately complex operational support within Human Capital (HC) including but not limited to organizational management, recruiting & learning, relocation and employee onboarding as well as additional areas as strategy dictates. Partners with appropriate Human Capital customers to understand requirements and expectations on administrative and operational initiatives and executes deliverables in a timely manner. Essential Duties and Responsibilities Perform a variety of operational and administrative functions/services within Human Capital to support Centers of Excellence. Collaborate with Human Capital COEs to understand, coordinate and manage all logistical needs for a defined set of responsibilities. Manage and investigate business partner and employee issues through various shared mailboxes and service connect, troubleshoot situations and provide resolution. Drive project tasks to completion in accordance with the project schedules and SLAs. Perform Tier II escalation support where a primary component involves the exercise of independent judgment, interpretation and discretion across various COE’s and the employee population. Identify and resolve workflow issues and assist management in the implementation of policies and procedures. Provide seamless and client‑focused support to employees, HR partners and managers by independently reconciling questions and issues. Make recommendations for improvements and propose new approaches based on business need to enhance performance, compliance, efficiency and effectiveness. Partner with COEs and HC product/technology to develop requirements and best practices. May provide system support by analyzing, testing, and implementing approved changes according to established procedures and standards. Provide support to COEs on various scheduling, coordination, and material needs. Collect, analyze and provide periodic reporting of business tasks. Manage multiple projects and tight deadlines, demonstrating flexibility in a fast‑paced environment. Respond to inquiries from management, auditors and other partners regarding the data in reports issued by the department. Work in a team‑oriented setting, utilizing others’ skills and knowledge, sharing information, and supporting the team. Analyze moderately complex problems, interpret operational needs and develop integrated, creative solutions. Develop and maintain appropriate business relationships with internal and external customers and suppliers, including third‑party data and information providers. Assist in training and documenting of processes for both internal and external users. Perform under general supervision. Perform other administrative duties as necessary. Minimum Knowledge, Skills, and Abilities Education and Experience: Minimum of 2‑4 years college courses in HR/business/related field required; comparable human resource related work experience acceptable. Advanced skills in MS Office products including Word, Excel, PowerPoint and Outlook. Ability to meet deadlines, handle multiple tasks at one time and maintain strong attention to detail. Drive and initiative to take on new and different projects and tasks. Excellent communication skills, verbal and written, and able to prioritize tasks and follow up with individuals in a timely manner. Proven success in providing proactive, timely, and accurate customer service. Ability to handle sensitive and confidential business matters and information with discretion and maturity. Can work with minimal supervision. Highly proficient interpersonal skills, including the ability to work across the organization at all levels. Proven team player with the ability to partner, maintain and develop relationships. Critical thinker with sound judgment and strong initiative. Working Conditions Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of computer screens. Business travel may be required. Benefits and Compensation The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page or by consulting with your talent acquisition partner. EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank