Assistant General Manager

Assistant General Manager

At gusto!, we want to know what you are passionate about. Whether it's in life, in food, or in fun, we believe that aligning our brand's passions with our people's passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto!

Founded by innovative leader Nate Hybl and inspired by Dale Carnegie's call to "live today with gusto," our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude.

We are looking for an Assistant General Manager for our Peachtree Location.

Summary:

As an Assistant General Manager, you are a leader in our organization that is responsible for running a vibrant, healthy fast-casual restaurant. The performance of the store will be a direct reflection of your leadership and team's execution. You will work alongside your leadership team and team members, oversee inventory, ordering food and supplies, while optimizing profits and ensuring that guests are satisfied with their dining experience.

Responsibilities:

• Responsible for assisting with inventory management
• Oversee truck ordering and storing
• Work with BOH team to order and receive trucks
• Work with GM/MP to adjust pars for ordering trucks
• Work with GM/MP to adjust order guide when new items appear
• Responsible for overseeing credits when applicable
• Monitor in R365 and verify we are receiving
• Work with Shift manager to verify product is up to spec
• Responsible for tracking daily waste and coaching team
• Monitor that closing leads are entering waste in R365 daily
• Notice when waste is too high and coach when needed
• Work with GM/MP and Shift manager to adjust prep pars as needed
• Responsible for weekly inventory counts
• Work with GM/MP to submit counts each week
• Work with GM/MP to keep COGS at target each week
• Assist in recruiting, onboarding, and the continuous development of team members
• Work with GM/MP to manage labor to be within target range
• Responsible for assisting with labor management and oversee scheduling and the labor budgets
• Ability to create weekly schedules and the management of time off and leave request
• Coach and monitor Shift Managers to track labor on shifts and adjust accordingly
• Work with GM/MP to determine hiring needs and turnover rating
• Flag when scheduling becomes tight or over staffed
• Work with GM/MP to train Certified Trainers in shop and Shop Growth Path for Shift Managers
• Continue to coach CT team and adjust process when needed
• Oversee CT's and assure they are training all new hires according to process
• Assure new hires are given uniform, nametags, clock in numbers, and a schedule with outline of who they'll be training and when
• Responsible for assisting with Food Safety and quality
• Work with GM/MP to keep Steritech findings at 4 or lower
• Train staff and management team on correct food safety procedures
• Assure shift leads complete daily food safety walkthroughs
• Assure liners complete daily temp logs
• Work with GM/MP to maintain high food quality scores
• Coach and train production team on correct procedures and recipes
• Maintain and assist in the management of tattle scores within goals, create plans around how to incentivize team to hit goals and serve the best food possible all the time
• Work with GM/MP to manage cleanliness in shop
• Oversee weekly cleaning lists
• Oversee closing and closings lists
• Oversee change over lists
• Responsible for assisting with monitoring scores and data
• Read through scores and comments to keep a pulse on how the shop is performing
• Assist on sales tracking each morning
• Assist GM/MP to ensure we are hitting sales growth scores and knowing shop goals and numbers
• Assist GM/MP to ensure we are focusing on various sales avenues (DT, catering, dine in, etc)
• Assist in managing labor, sales, Tattle, and COGS
• Responsible for maintaining a strong culture and being accessible to the team
• Responsible for assisting GM/MP with any employee issues, reporting the issue to the GM/MP and escalating to TMX.
• Assist with progressive disciplinary actions for team members while staying consistent and fair
• Assist in managing the overall operation of the entire business at the shop while upholding gusto!'s brand and standards and holding team members to the same standards
• Assist and support the catering orders and the catering manager
• Assist with catering sales growth and tracking
• Continuously developing catering coordinator
• Helping with orders and deliveries as needed
• Ensure all safety policies are followed
• Having a shop presence by working with the GM/MP to determine best days off to balance GM/MPs days off. Follow time off request procedure with advance notice according to company policy
• Be accessible via telephone and be a point of contact in cases of GM/MP being unavailable
• Maintain a flexible work schedule (able to open, close, and work weekends)
• Able to work a minimum of 45 hours and 5 days a week

General expectations:

Reporting directly to the General Manager/Managing Partner, you are directly responsible for the Leadership team and the day in and out operation of the shop.

• You are to assist with coordinating weekly Shift Managers meetings, the coaching and development of the Shift Managers.
• Maintaining a professional and positive demeanor with the team.
• You are to maintain close communication with the GM/MP to resolve Team Member issues, and guest issues. Resolving any issues in a calm and professional manner
• Maintain the gusto! standard and represent the brand by having a clean uniform and name