Retail Account Manager (RAM)

Retail Account Manager (RAM)

Company: ACO-US

Location: Secaucus, New Jersey, 07094

Pay Rate: $28.85

Function: Merchandising

Employment Duration: Full-time

Benefits: + Medical, dental and vision insurance + Company-paid life insurance, short-term and long-term disability + 401k program + Generous Paid Time Off (PTO) program

Description and Requirements

The Retail Account Manager (RAM) – Smuckers is responsible for supporting and enhancing the work of the dedicated store coverage team by improving store compliance, on-shelf availability (OSA), and open sales in high-potential stores. This role leverages data, in-store insights, and strong client relationships to drive category performance and influence retail decision-making. The ideal candidate is results-oriented, highly organized, and skilled at building relationships with store, market, and regional stakeholders.

What's in it for you?

+ Opportunity to work closely with a leading CPG brand and retail partners. + Exposure to strategic account management, data analysis, and in-store execution. + Collaborative team environment that values innovation, integrity, and results. + Travel opportunities and dynamic, hands-on work in multiple store markets.

What will you do?

+ Develop and maintain a strong understanding of the client's business, category, objectives, marketplace, and competitors. + Translate data and in-store observations into actionable insights and robust presentations to influence client and retail decision-making. + Build and maintain relationships with client contacts, Acosta management, and retail influencers to identify and resolve issues impacting OSA and performance. + Increase sales volume through promotional tools and strategic merchandising, including monthly communication strategies that integrate pallet and open-stock offers. + Take ownership of focus/problem stores within the RAM territory to drive availability and agreements through store manager engagement. + Plan store visits efficiently to maximize outcomes, engaging decision-makers to implement solutions for improved OSA. + Support the Market Manager by creating and implementing solutions to drive category availability. + Collaborate with Market and Regional AP/Shrink Managers to develop long-term solutions for inventory and compliance issues. + Capture and communicate store and regional feedback to the client and Acosta teams. + Document daily and weekly insights, creating case studies to share successful strategies and value creation. + Attend team meetings to provide business updates and insights. + Securely handle and store all client and Acosta products and equipment in line with company policy. + Develop and execute action plans with appropriate store, market, and regional contacts.

How will you succeed?

+ Demonstrate strong analytical skills, using data to inform decisions and drive results. + Build trust and rapport with key stakeholders at all levels of the organization. + Exhibit resilience, determination, and persistence in addressing challenges and achieving goals. + Communicate effectively, influence without authority, and deliver high-quality presentations. + Manage multiple projects and priorities efficiently while maintaining attention to detail.

Experience and Qualifications

+ Bachelor's degree preferred, or equivalent work experience. + 5+ years of relevant experience within Consumer-Packaged Goods (CPG). + Comprehensive understanding of retail marketplace dynamics. + Proven ability to influence and build strong relationships with key decision-makers. + Strong presentation, communication, and analytical skills. + Entrepreneurial mindset with problem-solving ability. + Valid driver's license with the ability to drive for extended periods. + Availability for overnight travel, weekend work, nights, and holidays.

Work Environment and Physical Requirements

+ Expertise in Microsoft Office applications, including PowerPoint, Excel, Word, and Outlook. + Knowledge of web-based applications and reporting tools. + Ability to manage multiple projects simultaneously. + Understanding of financial operational processes related to retail performance. + Strong interpersonal, organizational, and time-management skills.