Family Housing Hub Coordinator

Job Description

Job Description

Job Title: Family Housing Hub Coordinator

Supervisor: Director of Family Housing Hub and Coordinated Entry

Classification: Exempt

Hiring Salary Range: $54,000 $57,000 per year

About UMOM New Day Centers : Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With a substantial annual operating budget, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The Family Housing Hub is Maricopa County's Coordinated Entry System for families with dependent children experiencing homelessness. The FHH Coordinator is responsible for managing daily operations, administrative functions, and client services at the Family Housing Hub. This position is responsible for the direct supervision of the FHH Service Priority Specialist team as well as ensuring quality and effectiveness of services provided. The FHH Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Family Housing Hub Manager to align the direction of the program with the community's strategic plan for coordinated entry and long-term vision to end homelessness.

Essential Duties and Responsibilities:

Program Management/On-Site Leadership

• In collaboration with the Director, provides high-level program leadership, ensuring that the Family Housing Hub provides quality, consistent, and effective services.

• Oversee the entire client experience of those contacting the Family Housing Hub and Satellite Locations, crisis and stability planning, assessment, and phone communication. Provides clear and consistent communication of program details and client navigation information to program participants and external partners.
• Provides direct services including navigating crisis with participants, creating stability plans, and completing assessments.
• Provides leadership and deescalate participant crisis situations in a trauma-informed manner. Reviews all incident reports and grievances from participants and responds accordingly based on policies.
• Supervises and develops staff, including hiring, training, direction of work, appraisal of quality and effectiveness, and delivery of feedback and coaching for the Family Housing Hub team.

Operations and Partnership Management

• Oversees the day-to-day operations of UMOM's Family Housing Hub main location and staff, including scheduling, administrative tasks, and coordination with on-site community and satellite location partners.

• Manages Service Priority Lists for regional housing and shelter resources. Maintains and improves systems to ensure lists are accurate and complete, and referrals are appropriate and timely upon partner request.
• Collaborates with FHH partner programs to maintain accurate eligibility information and ensure FHH adds value to partner programs and coordination of care.

• Assures that information collected from clients is complete, accurate, on-time, and secure in accordance with data quality standards required to maintain effective operations and services.
• Develops, implements, and maintains policies, processes, and training related to the FHH screening and services.

Data-Driven & Outcomes-Oriented Approach to Impact

• Promotes an information-driven and outcomes-focused culture. Assists UMOM's senior leadership in establishing, overseeing, and tracking quality indicators for the services provided. Programs should consistently demonstrate effectiveness and efficiency.
• Focuses on achieving agency outcomes of diversion from the homeless system, positive participant experience, data quality, and program efficiency.
• Utilizes all available information in the decision-making process. Provide reports, summaries, and documentation as needed.

Qu a l i fi cation and Competency Requirements:

Experience and Education

• Bachelor's degree preferred
• Minimum three years of professional experience, with at least two years of experience in relevant roles (e.g. social services, homeless services, non-profits, workforce development, operations management, and/or community-based positions)
• Two years of supervisory experience preferred
• Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations
• Knowledge of programming related to homeless services and trauma-informed services preferred

Computer skills

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook

• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• CPRFA Certification or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services
• Ability to comply with and pass all required background check requirements
• Random drug screening as required/requested
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage
• This is a safety sensitive position

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, system-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.