Release Management Process Analyst

Job Description

Responsible for managing and coordinating application releases, infrastructure maintenance, and deployment activities across non-production and production environments. Oversees end-to-end release processes including planning, scheduling, risk mitigation, dependency management, implementation, and backout strategies to ensure stable and compliant deployments. Collaborates cross-functionally with Development, DevOps, QA, Operations, Architecture, and business teams to support CI/CD initiatives, deployment automation, and enterprise change management standards.

Key responsibilities include administering and troubleshooting build and deployment processes using tools such as GitHub Actions, Azure DevOps, Datadog, and Rundeck; supporting continuous integration and delivery pipelines; coordinating database refreshes and environment checkouts; monitoring environment stability; and ensuring adherence to change management policies and audit requirements. Acts as a primary point of contact for release execution, go-live coordination, deployment validation, and post-release support while driving process improvements, automation, documentation, and DevOps best practices. Provides occasional after-hours support and participates in a rotating 24/7 on-call schedule within a hybrid work environment.

Responsibilities

• Develop, analyze, and manage Application deployment and infrastructure maintenance plans.
• Identify dependencies, mitigate risks and scheduling conflicts.
• Supervise progress to implementation plan and design a backout strategy.
• Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
• Secure applications checkout resources and facilitate checkouts in controlled environments.
• Monitor/police environment changes and ensure stability and quality.
• Ensure Compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
• Plan, communicate and coordinate database refresh activities for controlled environments
• Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services
• Coordinate automated and manual deployment of various applications within the organization to non-production and production environments, utilizing tools like GitHub Actions, Azure DevOps, Datadog, and Rundeck.
• Process builds using Github (DevOps tool) and triage and solve any build issue that may occur.
• Regularly work with software developers, production managers, testers, vendors, and others on the production process.
• Work with developers and DevOps to develop & improve automation for application deployment to support the department's goal of complete automation.
• Manage build, release, continuous integration (CI), and continuous delivery (CD) processes for software product releases.
• Support and improve company's tools for continuous integration and continuous delivery (CI/CD).
• Work closely with Operations and Development to identify application candidates for automation to support continuous integration and continuous delivery (CI/CD).
• Work closely with the development team, DevOps, and architecture team to define best practices in the area of build and deployment and implement the adopted solutions.
• Work with the team to adopt DevOps and related practices and be an active advisor of best practices to our development partners.
• Create install plans for applications based on set instructions while collaborating with the development team. Coordinate walkthroughs with different teams supporting the deployment to ensure that proper steps, sequence of events, timings, and dependencies are identified prior to the deployment.
• Lead and coordinate all go-live activities including scheduling for on-time delivery, execution of the release plan and alignment across key partners, and post-release monitoring. Once these steps are identified, act as the point of contact for these activities and perform the actual installation of applications using automation.
• Ensure that all change records are audited for correctness, approvals for deployment are attached, back out steps are clearly identified, and all change management requirements are met and followed. Ensure that developers are aware of any change management changes/best practices policies and are enforced.
• Ensure that all applications are deployed correctly and occasionally triage issues that arise with build and deployment.
• Participate in a 24/7 on-call rotation for one week a month and perform after-hour support.
• Work location - Hybrid, work from HQ address as requested by leadership, and ability to work from home.

Qualifications

• 2+ w/Bachelor's degree, or minimum 4 years experience in similar role.
• Version control software GitHub -Repo, Actions & Copilot
• DevOps CI/CD tools: Github, Rundeck
• Redhat Linux and MS Windows Operating Systems
• Ivanti, Atlassian JIRA and Confluence, DataDog
• WebLogic, Docker, Azure Cloud application/services deployment
• Strategic thinking - an understanding of strategic business objectives and the ability to support development of a vision and strategy for ISTM and related processes and execute it effectively
• Proven ability to collaborate, build relationships and influence individuals to ensure that segregation and overlapping roles are identified and coordinated
• Ability to manage both Technology and business stakeholders
• Familiarity with software development life cycle (SDLC), both traditional and agile
• Solid understanding of project management methodologies including the ability to identify and resolve issues, manage risks, develop detailed work plans and specifications, and run team meetings
• Relationship management - including working with both Infrastructure and Development Teams
• Ability to clearly present written information and findings and subsequent remediation plans in and outside of Technology

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300

About the Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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