Quality Assurance Associate - Day & Employment

Classification: Full-Time/Non-ExemptDepartment: AdministrationReports to: Director of Quality AssurancePosition SummaryThe Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.Essential Responsibilities1. Compliance & Certification AuditingConduct routine audits of CBDS and employment programs to assess compliance with:DDS certification standards and indicatorsService documentation requirements, including:ISP implementationData collectionAttendance recordsBilling alignmentAgency policies and proceduresReview documentation for accuracy, completeness, and consistency.Identify compliance deficiencies and support the development of corrective action plans.Track corrective actions and verify completion.2. Quality Improvement & Outcomes MonitoringAnalyze audit findings, program performance, and individual outcomes, including:Community participationEmployment goalsSkill developmentIdentify trends and opportunities for improvement.Support the development and implementation of quality improvement initiatives.Monitor progress toward key performance indicators (KPIs) and certification standards.3. Service Delivery & Person-Centered ReviewReview services to ensure alignment with:Individual Support Plans (ISPs)Person-centered goals and outcomesMeaningful day and employment expectationsAdditional responsibilities include:Evaluating documentation of progress toward goals.Reviewing evidence of community integration.Identifying gaps between planned services and actual service delivery.4. Incident Review & Risk MonitoringReview incident reports related to Day and Employment Services.Ensure incidents are:Documented accuratelyAddressed promptlyCompliant with DDS requirementsIdentify trends involving:Attendance concernsSafety issuesCommunity-based risksSupport follow-up activities and risk mitigation efforts.5. Certification & Survey ReadinessPrepare programs for DDS certification reviews.Conduct mock certification audits and readiness assessments.Provide guidance regarding:Documentation expectationsCertification indicatorsAssist with gathering documentation and responding to survey findings.6. Training & Technical AssistanceProvide training and coaching to CBDS and employment staff on:Documentation requirementsData collection standardsPerson-centered service deliveryDDS certification requirementsAdditional responsibilities include:Identifying training needs in collaboration with Quality Assurance leadership and operations.Supporting continuous staff development.7. Collaboration & CommunicationPartner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.Participate in:Program meetingsQuality Assurance reviewsInterdisciplinary team meetings, as neededCommunicate audit findings, trends, and recommendations clearly to leadership.Preferred EducationBachelor's degree in Human Services or a related field.Experience3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.KnowledgeDDS certification standards for CBDS and Employment ServicesIndividual Support Plan (ISP) development and implementationData collection and outcome measurementSkillsStrong analytical and problem-solving abilitiesExcellent organizational skillsEffective written and verbal communicationCore CompetenciesAttention to detail and audit accuracyData analysis and trend identificationKnowledge of person-centered and outcome-based servicesAbility to manage multiple priorities and audits simultaneouslyStrong collaboration and relationship-building skillsProfessional communication and presentation skillsPerformance ExpectationsSuccess in this role is demonstrated by:Timely completion of audits and certification readiness activitiesMeasurable improvements in compliance and service qualityEffective collaboration with program leadershipOngoing certification readiness across all CBDS and employment programsMeaningful contributions to continuous quality improvement initiativesLanguage & Communication SkillsFluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.Capacity to effectively communicate with individuals using various communication methods.Physical DemandsAbility to stand, walk, sit, stoop, kneel, crouch, and crawl as required.Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.Reasoning AbilityAbility to follow detailed written and oral instructions.Ability to exercise sound clinical judgment in complex situations.Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.Ability to balance multiple priorities and make timely decisions in a fast-paced environment. #J-18808-Ljbffr Charles River Center