Quality Assurance Associate - Day & Employment (6344)

Job Details Job Location: Admin (07) - Needham, MA 02492 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $31.25 - $31.25 Hourly Job Shift: Day Classification: Full-Time/Non-Exempt Department: Administration Reports to: Director of Quality Assurance Position Summary The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services. This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes. Essential Responsibilities Compliance & Certification Auditing Conduct routine audits of CBDS and employment programs to assess compliance with: DDS certification standards and indicators Service documentation requirements, including: ISP implementation Data collection Attendance records Billing alignment Agency policies and procedures Review documentation for accuracy, completeness, and consistency. Identify compliance deficiencies and support the development of corrective action plans. Track corrective actions and verify completion. Quality Improvement & Outcomes Monitoring Analyze audit findings, program performance, and individual outcomes, including: Community participation Employment goals Skill development Identify trends and opportunities for improvement. Support the development and implementation of quality improvement initiatives. Monitor progress toward key performance indicators (KPIs) and certification standards. Service Delivery & Person-Centered Review Review services to ensure alignment with: Individual Support Plans (ISPs) Person-centered goals and outcomes Meaningful day and employment expectations Evaluating documentation of progress toward goals. Reviewing evidence of community integration. Identifying gaps between planned services and actual service delivery. Incident Review & Risk Monitoring Review incident reports related to Day and Employment Services. Ensure incidents are: Documented accurately Addressed promptly Compliant with DDS requirements Identify trends involving: Attendance concerns Safety issues Community-based risks Support follow-up activities and risk mitigation efforts. Certification & Survey Readiness Prepare programs for DDS certification reviews. Conduct mock certification audits and readiness assessments. Provide guidance regarding: Documentation expectations Certification indicators Assist with gathering documentation and responding to survey findings. Training & Technical Assistance Provide training and coaching to CBDS and employment staff on: Documentation requirements Data collection standards Person-centered service delivery DDS certification requirements Identifying training needs in collaboration with Quality Assurance leadership and operations. Supporting continuous staff development. Collaboration & Communication Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns. Participate in: Program meetings Quality Assurance reviews Interdisciplinary team meetings, as needed Communicate audit findings, trends, and recommendations clearly to leadership. QualificationsPreferred Education Bachelor's degree in Human Services or a related field. Experience 3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs. Knowledge DDS certification standards for CBDS and Employment Services Individual Support Plan (ISP) development and implementation Data collection and outcome measurement Skills Strong analytical and problem-solving abilities Excellent organizational skills Effective written and verbal communication Core Competencies Attention to detail and audit accuracy Data analysis and trend identification Knowledge of person-centered and outcome-based services Ability to manage multiple priorities and audits simultaneously Strong collaboration and relationship-building skills Professional communication and presentation skills Performance Expectations Timely completion of audits and certification readiness activities Measurable improvements in compliance and service quality Effective collaboration with program leadership Ongoing certification readiness across all CBDS and employment programs Meaningful contributions to continuous quality improvement initiatives Language & Communication Skills Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation. Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation. Capacity to effectively communicate with individuals using various communication methods. Physical Demands Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required. Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions. Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety. Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed. Reasoning Ability Ability to follow detailed written and oral instructions. Ability to exercise sound clinical judgment in complex situations. Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards. Ability to balance multiple priorities and make timely decisions in a fast-paced environment. #J-18808-Ljbffr Charles River Center