Global Sales Operations Manager (m/w/d)

Global Sales Operations ManagerChrono24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to one of the world's most valuable and relationship-driven categories. As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and white-glove VIP experiences — supported by high-quality data, modern tooling, and increasingly AI-enabled workflows. As Global Sales Operations Manager, you will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas, APAC) — and the Growth leadership team's primary operating partner. You will design the operating system (incl. tooling selection and implementation) behind our go-to-market dealer and VIP client teams, driving data quality, execution rigor, and scalable processes. A key part of the role is helping Chrono24 leverage automation and AI-enabled capabilities across prospecting, CRM, forecasting, lead routing and qualification, insights, and enablement — while maintaining trust, transparency, and human judgment. This role will join the Chief Growth Officer's organization at Chrono24 and report to the leader for a Growth Operations.Sales Strategy, Planning & ExecutionDesign and run global GMV and revenue planningOwn forecasting accuracy and minimize forecast biasPartner with sales leadership to define targets and territoriesMarketplace Supply & Dealer Lifecycle OperationsPrioritize high-GMV, high-trust dealers using data-driven insightsPartner with marketing and operations to streamline onboarding, activation, and dealer health monitoringUse automation and AI-driven insights pragmaticallyPrivate Office (VIP) Go-To-MarketRoute and qualify high-intent signals into Private OfficeImprove speed to first offer, fill rate, and win rateBalance automation with white-glove experienceData, CRM & AI-Enabled Tooling StewardshipOwn CRM and sales tooling adoptionLead rollout of a single global CRMIdentify and pilot AI-enabled Sales Ops use casesReporting, Governance & Leadership PartnershipRun executive sales cadences and reportingTranslate complex data into executive narrativesCompensation, Incentives & Performance ManagementDesign territories, quotas, and incentive plansEnsure incentives drive quality and long-term valueWhat Sets You Apart4+ years in Sales / Revenue OperationsHands-on CRM and tooling experienceData-fluent with interest in AI for Sales Ops. Experience using AI tools for Sales Enablement/Operations is a big plusStrong executive communication skillsWhat We OfferHigh-impact role with senior leadership exposureOpportunity to build modern, AI-enabled Sales Ops foundationsJoin a globally recognized brand and marketplace in the luxury watch industryWork in a dynamic, international team that values initiative and ownershipMake a tangible impact on business growth and partner satisfactionEnjoy a modern work culture with flexibility, creativity, and View email address on click.appcast.io: We Believe in the Power of Diversity.Diversity is our strength. At Chrono24, we embrace diversity because we believe it enriches not only our corporate culture but also our success. Be yourself – and let's achieve great things together!