Infrastructure Engineer Lead - Exchange & Productivity

Salary: $127,310 - 243,340 per year Requirements:

• At least 8 years of infrastructure engineering experience, including deep expertise in a specific technology domain and 5 or more years administering and supporting Microsoft Exchange Online and hybrid Exchange environments in a large enterprise.
• At least 2 years of technical leadership experience, including mentoring, coaching, and guiding engineering teams.
• Advanced troubleshooting experience across Microsoft 365, Exchange Online, networking, identity, security, and endpoint technologies.
• Experience designing, implementing, supporting, and maintaining highly available, secure, and scalable enterprise infrastructure solutions.
• Strong understanding of messaging architecture, including mail flow, SMTP, DNS, email routing, and Exchange service dependencies.
• Knowledge of infrastructure design principles, automation, system integration, and scalable service delivery.
• Experience with cloud-based technologies and services.
• Ability to partner effectively with business leaders, engineering teams, and cross-functional stakeholders.
• Strong verbal and written communication skills.
• Preferred: Microsoft 365 Messaging Administrator Associate, Microsoft 365 Administrator Expert, or equivalent Microsoft certifications.
• Preferred: Experience supporting large-scale enterprise Microsoft 365 environments and leading Exchange Online migrations, modernization initiatives, or enterprise transformation efforts.
• Preferred: Experience supporting Microsoft Teams and its integration with Exchange Online, including calendaring, scheduling, and collaboration services.
• Preferred: Experience as a technical lead, lead engineer, or subject matter expert for enterprise messaging platforms.
• Preferred: Experience building PowerShell automation and operational efficiencies to reduce manual support activities.
• Preferred: Familiarity with Microsoft Purview, Microsoft Defender, retention, compliance, and governance solutions.
• Preferred: Experience in highly regulated environments with significant security, compliance, and audit requirements.
• Preferred: Familiarity with ITIL practices, including Incident Management, Problem Management, Change Management, and Major Incident Response.
• Preferred: Experience working directly with Microsoft and third-party vendors to resolve complex technical issues.
• We do not provide visa sponsorship for this role. Applicants who need immigration support now or in the future, including H-1B, TN, or STEM OPT training plans, should not apply.

• Provide technical leadership for the architecture, engineering, operational support, and strategic direction of Exchange Online, Outlook, Office applications, Microsoft 365 productivity services, and related collaboration technologies.
• Lead the design, implementation, operational support, and end-user support of our Exchange and productivity platforms; establish engineering standards and guide complex technical initiatives.
• Develop and maintain architectural documentation and operational runbooks, and partner with Infrastructure, Security, Networking, Identity, Compliance, Risk, and End User Computing teams to deliver reliable, secure, scalable services.
• Support compliance, governance, audit, regulatory, and data protection activities for Microsoft 365, ensuring platform configurations align with enterprise security and compliance requirements.
• Mentor and develop engineering talent, participate in on-call rotations and major incident response, and help shape our Microsoft 365 strategy and architecture.
• Guide the design of complex, scalable IT infrastructure; establish and enforce system-change standards; oversee complex implementations; promote automation of service delivery and maintenance; and guide monitoring, observability, and tooling.
• Lead resolution of complex production issues and guide end-to-end troubleshooting across multiple systems, including providing real-time support during major incidents.
• Partner with lead Architecture to establish technical requirements, conduct lab testing, and gather data to inform technical decisions.
• Identify and implement process improvements, applying infrastructure management and service-delivery automation best practices.
• Work with stakeholders to assess customer issues and solutions, and coach engineers on system and tool design, development, and maintenance, as well as relevant techniques and processes.
• Prioritize, assign, and monitor work under management direction.
• Participate in industry, center-of-excellence, and other relevant groups or panels to follow trends and share best practices.
• Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Cloud
• Flow
• Incident Management
• Support
• ITIL
• Microsoft 365
• PowerShell
• Security
• Office 365
• DevOps

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At USAA, our mission is to help members achieve financial security through competitive products, exceptional service, and trusted advice, and to serve the military community and their families. Our values include honesty, integrity, loyalty, and service. We support active-duty military spouses, and some roles may offer remote or hybrid flexibility for them, subject to policy and business needs. This role is on our Collaboration & Productivity Engineering team and is based in San Antonio or Plano, Texas. The position requires working in the office four days per week, and relocation assistance is available. The salary range is $127,310–$243,340; actual pay may vary by location, experience, and market data. Employees may also be eligible for performance-based incentives. Benefits include medical, dental, and vision coverage, a 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off and holidays, 16 paid volunteer hours, wellness programs, career planning, and continuing education. Applications are accepted until the position is filled. We are an equal opportunity employer.

last updated 40 week of 2026