Area Manager - NY Metro

At Equity Residential, we’re dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver A Winning Performance Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits We Care About Your Total Wellbeing Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing program here. What You’ll Be Doing Under the direction of the Area Vice President, the Area Manager provides supervision and direction for the overall operations of each community in his/her portfolio. The Area Manager provides leadership within the regional management team and communities. The role will typically manage over six communities, depending on the nature of his/her portfolio, and may supervise other personnel, including, but not limited to Regional Maintenance Directors, Regional Support, and Administrative Assistants. Provides leadership and direction to the management teams of approximately six to nine properties, ensuring that properties are operating under all applicable EQR policies, procedures and programs Perform duties normally associated with a supervisory position, such as hiring, training, coaching, workforce planning, performance management, salary administration, counseling, and termination. Guides Property Managers on the same matters. Maintains an open-door policy to address employee issues and concerns. Teaches and models sound real estate and people judgment. Motivates staff through positive recognition and strong leadership. Monitors performance of portfolio, people and functional groups. Reviews and understands financial statements and property metrics to assess portfolio performance and drive business results. Leads and is accountable for portfolio’s business results; emphasis on customer service, employee performance, and implementation of corporate initiatives. Maximizes potential of the real estate and property personnel, including oversight of: Financial performance, Resident Satisfaction, Employee recruitment, retention, engagement, and performance management; Pricing, Procurement and Property Maintenance, Sales/Leasing, Acquisition/Disposition/Development of assigned property within portfolio, Rehab and repositioning of assets Implements company-wide initiatives by: Marshalling resources within the portfolio to remove obstacles and deliver results, Communicating the “why” in order to lead change and deliver results. Adapting company initiatives within the scope of the program to meet property-specific needs. Prepares annual budget and makes recommendations regarding the operating plans and capital improvement projects for each property, and monitors budget compliance and operating plans throughout the year. Plays a key role at portfolio/regional meetings, presenting information pertaining to goals and/or results, employee recognition, etc. Collaborates with corporate departments in the implementation and monitoring of programs and processes at the properties. These include legal and audit compliance, regulatory agency compliance, risk management, safety, marketing initiatives, training, pricing, procurement, preventive maintenance, contract services, and ancillary services. Oversees the administration of all maintenance and leasing activities at the properties. Conducts property visits/inspections and provides direction on operations and resident issues. Interacts with residents to resolve escalated customer service issues. What You’ll Need To Thrive Three to five years of multi-site property management and supervisory experience preferred, with a proven track record of financial results and leadership. (Managing a potential portfolio of up to 7 properties‑1000 units) Key competencies: Adaptability, Collaboration, Fostering L&D, Emotional Intelligence, Market/Industry Knowledge, Business/Financial Acumen, Team Leadership BA/BS Degree Preferred A valid driver’s license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role. Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes. Knowledge of federal and state apartment housing laws Must be able to effectively communicate both orally and in writing in English for all work-related purposes. This is an onsite position, based at our NY HQ. Salary $134,703 - $149,670 per year; in addition to base salary, a discretionary annual % bonus is provided. The successful candidate’s starting pay will be determined based on job‑related skills, experience, and qualifications. Bonus Qualifications Management of complex residential communities or residential multi‑site experience – Large Portfolios #J-18808-Ljbffr Equity Residential