Program Monitor

Job Description

Job Description

FLSA: Non-Exempt

Reports to: Program Officer

Direct Reports: None

Shift(s): Friday, 12am - 6:00am 

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Job Summary:
The Program Monitor will:
Under the direction of the Program Officer, the Program Monitor gives oversight to Mission Guests staying in the lodge overnight; monitors the activity of residents ensuring safety, security, and compliance with Mission Policies; maintains accurate and complete records and logs containing pertinent information; ensures that the dorm is maintained in a neat and proper order. Keeps the General Manager informed of operations, personnel, and policy issues at the Mission.

Dorm Monitor Duties: (60%)

• Monitors the activities of Mission Guests, ensuring safety and compliance with house rules; checks the security of all windows and doors; makes periodic rounds of the entire facility; records any unique situations occurring on assigned shift.
• Distributes laundry soap, towels, linens, and personal hygiene items as needed.
• Opens and closes the Mission doors at designated hours of operation.
• Ensures the General Manager is aware of Mission Guests who did not check into the lodge for the evening.
• Ensures that all lodge areas are in proper order after daily departure of Mission Guests.

Administrative & Custodial Duties: (40%)

• Conduct guest bag checks upon entry to ensure that weapons, drugs, and drug paraphernalia are not brought into the Mission, maintaining a safe and secure environment for all guests, staff, and visitors.
• Answers telephone and responds to questions regarding Mission operations.
• Responds calmly to emergencies and initiates appropriate corrective actions in accordance with established policies and procedures.
• Cleans, sweeps, and mops the restroom areas as needed.

MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
High school diploma or G.E.D. required or any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Certifications/Licenses:
Valid Driver’s License

Materials and Equipment:
General Office Equipment      Multi-Line Telephone      Computer

Knowledge, Skills, and Abilities:
Good decision-making and supervisory skills are needed to ensure tasks and responsibilities are carried out with minimal daily supervision.
Knowledge of basic mathematics.
Proficient in computer skills in Microsoft Office software.
Ability to read, write, and communicate in the English language.

Physical Requirements:
Ability to meet attendance requirements.
Ability to speak and read English; bilingual skills in Spanish are highly beneficial.
Travel is usually between Star Gospel Mission, partnering agencies, and donation sites.

Working Conditions:
Work requires the ability to lift, carry, and/or push/pull moderately heavy (50-100 lbs.) materials, supplies, and equipment frequently. Heavy mobility; duties are usually performed by combinations of standing, walking, climbing ladders or steps, bending, and reaching.
Work is performed in various environments, including physical discomforts associated with changes in weather and with noise, dust, dirt, and the like.