Group Reservation Coordinator (Chicago)

Position Title: Reservations Coordinator

Reports to: Director of Sales and Catering

Position Summary: Reservations Coordinator will assist sales and catering managers with reservation needs and group block management and in achieving customer satisfaction by performing administrative duties relating to members, guests, Club communications and sales.

Essential Functions:

• Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival, and post departure tasks as required
• Respond to all inquiries accurately, timely and in a professional manner
• Work closely with the Sales/Catering managers and assist with the group blocks, monitor cut off dates and billing details
• Create group booking links for groups and assist wedding blocks
• Assist with processing Deposit and payments, closing house accounts
• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system
• Attend weekly pick up meeting
• Assist with printing needs menus, parking vouchers, breakfast vouchers etc.
• Always display a neat and business-like appearance
• Assist with VIP tour planning and gift preparation, check rooms, meeting space, and amenities
• Provide site tours of guestrooms if needed
• Strong technical skills in Word, Excel, Outlook along with good internet navigation skills

Qualifications and Skills: Bachelors’ degree in Marketing or Hospitality Management or any other combination of education, training or experience that provides the required knowledge skills and abilities.

Experience: Previous hotel experience in Reservations, Front Office, Sales and Catering is preferred, but not necessary.

Additional Skills: Proficiency with Microsoft Word, Excel and Outlook is required, excellent communication, organization, and service-oriented people skills. Experience working PMS systems.