Insurance Account Representative

Job Description

Job Description

About Our Agency

At  Karen Chow State Farm , our mission is simple: to help people protect what matters most and feel confident about their future. We do this by understanding our customers, building trusted relationships, and providing exceptional service.

We are a  rapidly growing, customer-focused agency committed to building a  diverse and high-performing team where people support one another, take ownership, continuously improve, and grow together. We value  professionalism, teamwork, accountability, and recognizing people for their contributions.

We’re looking for  motivated, positive, coachable, and customer-focused professionals who communicate well, take initiative, embrace challenges, and are driven to achieve both individual and team goals.

If you’re looking for a place where you can  make a meaningful impact, develop your skills, and grow your career , we’d love to meet you.

About the Role

As an Insurance Account Representative / Account Manager , you will be an important part of our agency’s success. You will build lasting customer relationships, manage existing accounts, identify coverage needs, and help customers make informed insurance decisions.

This role combines relationship management, customer service, insurance expertise, and sales . You will have opportunities to develop your skills, grow your book of business, and contribute directly to the growth of our agency.

Responsibilities

• Build and maintain strong relationships with new and existing customers
• Conduct policy reviews and identify opportunities to better protect customers
• Recommend, explain, and sell appropriate insurance products and services
• Proactively contact customers and leads to identify insurance needs
• Handle and resolve customer questions and complex service issues
• Follow up consistently with customers and prospects
• Maintain accurate customer information and documentation
• Develop and maintain strong knowledge of State Farm products and services
• Meet individual and agency performance goals
• Collaborate with teammates to provide an exceptional customer experience

Qualifications

• Property & Casualty license required (or must be able to obtain)
• Life & Health license required (or must be able to obtain)
• Previous insurance sales or account management experience preferred
• Strong communication, listening, and interpersonal skills
• Comfortable having sales conversations and asking for the business
• Proven ability to meet performance goals
• Strong organizational and problem-solving skills
• Self-motivated, dependable, and accountable
• Coachable and willing to continuously learn and improve
• Able to work effectively in a fast-paced, team-oriented environment
• Mandarin and/or Cantonese language skills are a major plus
• Other bilingual or multilingual abilities are also highly valued

What We Offer

• Competitive salary
• Performance-based commissions and bonuses
• Hiring bonus
• Paid time off
• Company holidays
• Birthday off
• Health insurance reimbursement
• Paid training and professional development
• Licensing reimbursement
• Flexible work environment
• Free parking
• Marketing support and a strong supply of leads
• Opportunities for advancement
• Open office environment
• Complimentary snacks and drinks
• Supportive and collaborative team environment

Why Join Us?

We’re building a rapidly growing agency where your work matters .

You’ll have the opportunity to work directly with customers, develop your insurance expertise, build meaningful relationships, and grow professionally while being part of a supportive team.

If you are licensed, motivated, customer-focused, and ready to grow , we’d love to hear from you.