Managed Services Delivery Lead
Full-time
Certa
About the Role Several of our largest enterprise customers buy a premium managed services package - a dedicated pod of Certa solution engineers handling their day-to-day tickets, configuration changes, and platform requests. Today, no single person runs the program across these accounts: cadence is inconsistent, prioritization varies, guardrails are light, and no one owns the team's workload. This role fixes that. You'll be the project manager and delivery lead for the managed services portfolio - today around 5 enterprise accounts and 3–5 solution engineers , both set to grow significantly as we scale. You own the client relationships, the quality bar, the processes, and the people. You're...
Vacancy posted 25 days ago
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