Manager - Legal Operations - Technology Manager

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About the role:

Position Title: Legal Operations – Technology Manager

Corporate Title: Assistant Vice President

Internal Title: Manager

Reporting to: Vice President/ Director

Location: Bangalore, BCIT park, Thannisandra Main Road

Shift toimings: EMEA Shifts

The Legal department in Europe, Middle East and Africa (together, “ EMEA ”) provides legal services to and manages the legal risk for MUFG Bank and MUFG Securities (EMEA) and the MUSHD international business (collectively the “ Firm ”).

Members of Legal are dual-hatted across MUFG Bank and MUFG Securities. Dual-hat employees will be expected to be entity neutral across all responsibilities to ensure that services are provided to both entities effective and without favour or detriment to the other entity.

MUFG’s Legal department globally has a business plan priority to grow the global corporate centre legal team in India. The MGS Legal team currently supports the EMEA, APAC and Americas regions with hiring currently led through the EMEA region.

We have an exciting opportunity for a manager to join the MGS Legal Operations team to support with managing our legal technology platforms and related vendor relationships. We are looking for candidates who are proactive and organised with existing experience of implementing and managing technology.

From time to time, MUFG may ask individuals to develop new areas of practice either where this is required to meet business needs and/or as part of an individual’s career progression.

In this role, the successful candidate will be providing services which cover MUFG’s banking arm and securities business under a dual-hat arrangement. Under this arrangement, the employee will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs them.

Key responsibilities:

• Responsible for the administration of the legal technology stack (Leah AI, various apps built on Power Platform (Legal Matter Management, Policy Approvals, Legal Spend Management), Legal Holds, Lyncs, BriefAI etc) working closely with relevant Technology teams including:
• administer and configure, where required, workspaces, libraries, folder structures, and access controls
• manage user provisioning, group policies, roles and permissioning line with security and governance standards
• support troubleshooting and co-ordinate with relevant Technology teams and outside vendors to ensure that service support is delivered effectively and in a timely manner
• understand and co-ordinate any version upgrades, service updates and patches
• manage the renewal and lifecycle of legal tools ensuring cost-effectiveness and feature alignment
• Responsible to support the use of technology for knowledge sharing including Legal’s intranet pages (on KIZUNA), Teams spaces, use of shared drives – create and maintain pages, support de-duplication and standardisation efforts of each team, support sharing of key knowledge with the business
• Responsible to understand technologies available in the wider organisation and in the market that can be used to drive the Legal Department’s strategy and objectives e.g. enterprise agentic AI tools etc – this role will bring together the technical capabilities of tools available and the Legal Department’s needs and will influence the technology roadmap of the department
• Responsible to build no-code / low-code applications, workflows, agents for use by the Legal Department using enterprise technology stack (e.g. Power Platform, Azure AI etc)
• Act as key subject matter expert for use of the legal technology stack to include:
• how the platform is set up, use cases and functionality
• accountability for developing, updating and maintaining guidance documents for users
• accountability for training users within Legal who need to interact with the platform
• accountability for creating, collating and maintaining training resources for users
• act as a key contact with regard to the various platforms
• Support the business case and onboarding of new technology including:
• working with the implementation project teams to provide relevant information required for a new technology project
• input as to requirements from a business as usual perspective
• work closely to transition new technology into business as usual management
• accountable to manage rollout to the wider team, upskilling and adoption
• Support the ambition of the Legal Department to be “AI native” including:
• champion greater adoption and usage of legal technology and other enterprise technology
• understand the use of technology and AI in the legal and financial services sector – stay at the cutting edge of developments
• accountable for the arrangement of regular knowledge sharing sessions and presentations from different teams about their use of technology / AI and use cases
• identify opportunities for process improvement, leveraging automation and technology to improve scalability and efficiency
• Support initiatives between Legal and other functions / front office teams to develop technology solutions for more efficient workflows

• Act as key subject matter expert for key data which is generated by and managed by the Legal Department
• Responsible to prepare periodic reports, dashboards and presentations on key statistics relating to technology use and key data captured in technology tools
• Use available tools to build dashboards e.g. PowerBI, Tableau etc
• Responsible to analyse data captured by the various tools and identify issues and opportunities for consideration

• Understand organisation governance requirements for use of technology by the Legal Department and act as a champion for governance and risk management (including organising regular training sessions to refresh understanding of governance and usage guidance etc)
• Update and maintain the Legal AI Usage Guidance
• Attend regular Legal AI Usage Oversight Group sessions and oversee delivery of action points
• Ensure proper documentation of risks, controls, issues and events relating to use of technology
• Responsible for control testing and audit responses relating to use of technology by Legal

• Other administrative and operational tasks as required from time to time e.g. travel arrangements for visitors to MGS

• 7+ years’ hands on experience with legal operations and legal technology in an in-house legal department, top law firm, Big 4 consultancy or ALSP (experience of working with international clients) including experience onboarding new technology
• University degree (or equivalent)
• Fully computer literate (including Microsoft Office suite) and tech / AI literate (regular use of LLMs, development of functionality using no-code / low-code tools, experience with use of and building agents)
• Understand the higher data privacy and data governance requirements (e.g. GDPR) and information security standards that come with working in a regulated, financial services organisation
• Able to be self-sufficient in terms of documentation production e.g. using LLMs, document formatting, Excel spreadsheet management, creating simple and effective slides in Powerpoint
• Able to analyse and report on data e.g. Excel formulas and charts, PowerBI, Tableau etc
• High comfort level with technology e.g. ability to set up conference calls, use Teams, use workflow functionality, use task management platforms (such as Monday, JIRA or equivalents)

• Excellent interpersonal and communication skills in English, both written & verbal
• Team player
• Strong understanding of cross-cultural ways of working and issues; a diverse and inclusive cultural vision
• International outlook and exposure
• Operational and process mindset – always spotting opportunities for improvement and able to make these happen
• Ability to embrace change and new ways of working
• Proactive and enthusiastic, with a motivated approach
• Pragmatic, curious and commercially minded
• Results driven, with a strong sense of accountability
• Strong decision making skills, the ability to demonstrate sound judgement
• Ability to operate with urgency and prioritise work accordingly; to manage large workloads and tight deadlines
• Structured and logical approach to work and strong problem solving skills
• Excellent attention to detail and accuracy

The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and amended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

• The role holder will have responsibilities for both MUFG Bank (EMEA) and MUFG Securities EMEA plc.
• The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
• The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUFG Securities EMEA plc.
• Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
• The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.