Service Manager

I-KEY RESPONSIBILITIES: What you will be doing 1. Operational Leadership: Oversee all day-to-day service department operations Manage scheduling, workflow, dispatch, and repair order management Monitor labor hours, technician productivity, proficiency, and efficiency Control departmental expenses and maximize gross profit Oversee repair quality, warranty compliance, and safety standards Requires mobility around the shop, customer areas, and lot. Occasional extended hours during peak periods. Recruit, coach, train, and develop Service Advisors and Technicians Conduct regular performance reviews and accountability meetings Foster a culture of urgency, professionalism, and teamwork Optimize technician scheduling and dispatch Lead daily service operations and team performance 3. Customer Experience Ensure an outstanding service experience from appointment to delivery Ensure top‑tier customer experience and strong CSI performance by resolving customer issues and maintaining service excellence Resolve escalated customer concerns quickly and professionally Drive online reputation through positive customer reviews. Financial Performance Grow customer pay, labor, and parts sales Improve the effective labor rate and hours per repair order Monitor warranty performance and expense controls Monitor KPIs: productivity, efficiency, ERO, ELR, and gross profit through departmental report analysis Drive department profitability through effective labor and parts management 5. Technology & Innovation Leverage dealership software, reporting tools (DMS), and AI-based systems Implement process improvements and automation opportunities Use data to identify trends and drive decision-making 6. Retention & Loyalty Increase service retention and repeat business Support Suntrup’s Lifetime Powertrain Loyalty Program Strengthening long‑term customer relationships II- What We’re Looking For The ideal candidate is a proven leader with a track record of building high‑performing service teams and delivering exceptional financial and customer results. 1. Hard Skills Minimum 3–5 years of Service Manager or equivalent leadership experience Strong understanding of fixed operations KPIs Experience with OEM brands like BMW, VW, Hyundai, Kia, and Nissan. ASE certifications or manufacturer certifications Strong financial acumen and KPI‑driven mindset Ability to thrive in a fast‑paced, customer‑focused environment Solid understanding of automotive repair processes Experience with dealership management systems (DMS) 2. Soft Skills Highly organized and process‑oriented Strong leadership and coaching skills through excellent communication Financially astute Technologically progressive Customer‑focused Results‑driven Adaptable and growth‑minded Executive presence Leadership and accountability Problem‑solving ability Sense of urgency Coaching and mentoring skills Strong communication High integrity 3. Dream candidate Currently manage high‑volume dealership service departments Have strong financial and operational results Embracing technology and innovation Demonstrate exceptional leadership and people development skills Want to grow with a progressive, family‑owned organization Are motivated by both performance and long‑term opportunity 4. Our First 12‑month Expectations (Success Metrics) Within one year, this individual will be considered an exceptional hire if they achieve the following: Operational Excellence – Establish disciplined control of labor hours, workflow, and technician productivity. Exceptional Customer Experience – Elevate CSI and online reputation while reducing escalated customer concerns. Position the department among the top performers in the group for gross profit and operational efficiency. III-COMPENSATION & BENEFITS 1. Compensation $100,000 to $150,000+ annually Base salary plus performance bonuses Medical Insurance Vision Insurance 401(k) with Company Match Paid Time Off Employee Vehicle Purchase Program Ongoing Training and Development Relocation Assistance Considered 3. Non‑Monetary Benefits Direct exposure to ownership and executive leadership Opportunity to help shape the future of fixed operations Highly innovative and growth‑oriented environment Clear and long‑term career path All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #J-18808-Ljbffr