Leasing Professional The Travis Luxury Lease-Up

Job Description

Job Description

Leasing Professional – The Travis (Austin, TX)

Genesis Residential

About The Travis

The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

Position Summary

The Leasing Professional serves as a brand ambassador for The Travis, delivering an exceptional prospect and resident experience while supporting the community's occupancy, revenue, and retention goals. This role is responsible for generating leases through relationship-based sales, conducting tours, managing prospect follow-up, coordinating move-ins, and providing elevated customer service consistent with a luxury high-rise environment.

The ideal candidate is energetic, sales-driven, hospitality-minded, and passionate about creating meaningful experiences for prospects and residents. As part of a lease-up team, this position plays a critical role in establishing The Travis as Austin's premier residential destination.

Key Responsibilities

Leasing & Sales

 

• Deliver exceptional prospect experiences through phone, email, text, virtual, and in-person interactions.
• Conduct personalized community tours that highlight apartment homes, amenities, services, and the lifestyle offered at The Travis.
• Maintain consistent follow-up with prospects to maximize conversions and achieve leasing goals.
• Assist prospects through the application, screening, lease execution, and move-in process.
• Accurately maintain prospect, traffic, and leasing activity records within the property management platform.
• Stay informed on pricing, availability, concessions, and inventory to effectively position the community in the marketplace.

Marketing & Business Development

• Support execution of marketing initiatives, outreach efforts, resident referral programs, and local partnerships.
• Assist with social media content creation and community engagement efforts.
• Monitor competitor activity and complete market surveys to identify opportunities and maintain a competitive advantage.
• Represent the community at networking events, resident functions, and promotional activities as needed.

Resident Experience

• Provide prompt, professional, and solution-oriented service to current and prospective residents.
• Support resident retention initiatives and lease renewal efforts.
• Coordinate seamless move-in experiences and ensure residents receive a thorough community orientation.
• Address resident concerns and collaborate with onsite teams to ensure timely resolution. 

Community Presentation

• Maintain leasing offices, model homes, amenity spaces, and tour paths to company standards.
• Conduct regular inspections of show units and common areas to ensure presentation excellence.
• Partner with the maintenance team to communicate and follow up on any conditions impacting the resident or prospect experience. 

Qualifications

• High school diploma or equivalent required.
• Previous multifamily leasing, hospitality, luxury retail, sales, or customer service experience preferred.
• Strong communication, presentation, and relationship-building skills.
• Proven ability to meet sales goals and work in a fast-paced environment.
• Proficiency with Microsoft Office and property management software platforms.
• Knowledge of Fair Housing laws and leasing best practices preferred.
• Ability to work a flexible schedule including weekends, evenings, and special events as business needs require. 

Physical Requirements

• Ability to walk multiple floors and tour prospects throughout a high-rise community.
• Ability to stand, sit, bend, reach, and climb stairs for extended periods throughout the workday.
• Ability to lift and carry up to 25 pounds independently.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to operate computers, mobile devices, and other office equipment.

What We Offer

• Competitive compensation based on experience 
• Performance-based bonus opportunities 
• Medical, dental and vision insurance 
• Paid time off and holidays 

Equal Opportunity Employer

 

Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.

 
Employment with Genesis Residential is contingent upon successful completion of a background check and drug screening, in accordance with all applicable local, state, and federal regulations. A valid driver’s license is required.