Regional Manager of Recreational Tennis, Eastern/Central Washington + N. Idaho

Job Description

Job Description

Position Title: Regional Manager of Recreational Tennis, Central/Eastern Washington + Northern Idaho

Reports to: Associate Director of Recreational Tennis Development

Oversees: Seasonal Sr. Site Directors, Site Directors, and Instructors

Location: Position is a hybrid role based out of Eastern Washington (Spokane)

Status: Full-Time; Hourly; Non-Exempt

Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501c3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves more than 1.3M tennis players, 200+ tennis facilities, and provides low-cost RecTennis afterschool and summer parks programs to 40,000+ participants. USTA PNW has cultivated over 300 community partnerships including schools, public parks, recreation, and shared spaces across four states. USTA PNW is the largest employer of recreational tennis jobs in the Pacific Northwest with more than 500+ full-time, part-time, and seasonal employees annually, creating new tennis jobs within the immediate communities served as a core initiative of embracing diversity and inclusivity.

USTA PNW believes that the game of tennis is a vehicle that can transform lives. Tennis promotes life-long fitness and wellness while instilling leadership and sportsmanship. The game also teaches teamwork, life skills, and builds stronger families and healthier communities. USTA PNW lives the mission daily, “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.”

USTA PNW was recognized in 2024 and 2025 as a Top Workplace by The Oregonian! We are honored to be highlighted in our category, which includes organizations in the Recreation, Travel, Hospitality, and Entertainment sector. This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together.

RecTennis provides affordable, accessible tennis and life skills programs in a safe environment for players of all ages and skill levels in a high-energy, fun and social learning environment. Creates local jobs and provides ongoing training. Provides free loaner tennis equipment and need-based scholarships to ensure that price is not a barrier for entry. This position partners with hundreds of public and Title I schools, government and cities, public parks and other shared community spaces. The Regional Manager of Recreational Tennis will serve as a key member of the USTA PNW’s Recreation Department to grow the game of tennis in Eastern and Central Washington, as well as the Northern part of Idaho!

Key Responsibilities:

• Ensure the successful and high-quality delivery of recreational programs in designated areas, providing excellent service at all times.
• Cultivate relationships and partner with parks, schools and city governments.
• Manage, guide, mentor, and support staff daily at designated locations while problem-solving as needed to ensure seasonal staff feel connected to the USTA PNW mission and to one another.
• Recruit, train, schedule, and manage all administrative tasks related to seasonal Site Directors and Instructors.
• Drive registrations and revenue for new and existing programs in the Rec Tennis regions.
• Fulfillment involves acquiring, distributing, and tracking equipment at various sites. This may include shuffling equipment as necessary.
• Lead and assist with program promotion and local grassroots marketing efforts.
• Manage customer data, create rosters, and use the communication system in the registration system.
• Oversee registration system, customer data and create rosters.
• Consistently available to provide valuable support to staff on the court at different times throughout the week.
• Communicate with parents and/or guardians to solve problems quickly as they arise.
• Manage the ADP system for time, attendance, and other systems as required.
• Run several Community Events throughout the year as needed.
• Other duties as assigned.

Supervisory Responsibilities: This role will oversee and supervise all seasonal staff members including Sr. Site Directors, Site Directors, and Instructors across designated areas and sites.

Internal Relationships:

• Associate Director of Recreational Tennis Development – strategic implementation.
• Department, Facility, Administrative Leadership – annual planning and alignment of promises and deliverables.
• On-Court staff – leading and directing all on-court staff for local RecTennis programming.

External Relationships: Maintains high quality customer service with participants and community members as well as school administrators, public parks and recreational departments. Works with vendors as needed. Represents the mission and organization at special events, conferences, and training as needed.

Key Performance Indicators: When reviewing this position during the season, the following will serve as performance indicators:

• On-going feedback from leadership and participants.
• Evidence of effective use of program curriculum and templates.
• Customer satisfaction surveys.
• Evidence of high-quality customer service.
• Evidence of performance of major duties.
• Evidence of performance as a productive team member.
• Evidence of effective internal and external relationships.
• Evidence of delivering the USTA PNW mission.

Requirements

Qualifications:

• Bachelor degree preferred, relevant coaching experience and/or recognized tennis coaching certification preferred (but not required).
• Must reside in the geographical area being served to best service the community (Spokane, Washington area).
• Passion for the game of tennis and spreading the mission of USTA PNW.
• Proven leadership abilities to lead a team successfully.
• Proven strong organizational and communication skills.
• Strong self-starter experience.
• Passion for grassroots marketing and implementing marketing strategies.
• Experience in successfully reaching goals and short timelines.
• Ability to facilitate recruiting, interviewing, training, leading and motivating staff.
• General knowledge of the region and major recreational providers and school districts desired.
• Strong computer and digital platform skills.
• Proven experience managing seasonal or part-time employees.
• Ability to work independently and thrive under pressure.
• Reliable transportation and valid driver’s license.

Conditions of Hire:

• Must be able to pass background checks and Motor Vehicle check.
• Must be able to prove authorization to work in the United States per our E-Verify vendor.
• Must have the ability to be SafePlay approved and remain SafePlay approved throughout tenure at USTA PNW.
• Must complete the required USTA SafeSport online education course. Link provided with offer of employment. The online course takes approximately 90 minutes and you will be paid for your time.
• Must sign USTA PNW Offer Letter, Employee Handbook, and all required policies and procedures as needed.

Travel Demands: Travel across assigned areas to promote and develop programs, attend various events, meetings, training, and to Beaverton, OR office as needed.

Work Environment and Physical Requirements:

• This position will most likely be a mix of home-office of employee and on-court environments.
• This position will be based out of the Spokane area. Employees will be required to reside in the Spokane area to best serve the local community they engage with and support.
• This position serves Eastern Washington, Central Washington, and Northern Idaho.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The USTA PNW will comply with the Americans with Disabilities Act, and all amendments thereto, as well as any similar state laws and regulations. The USTA PNW will not discriminate on the basis of disability.
• While performing the duties of this job, the employee is regularly required to talk, speak or hear. The employee frequently is required to move around; use hands to finger, handle or feel; and reach with hands and arms.
• The ability to carry out repetitive motions regularly.
• The ability to lift and move awkward items from one location to another.
• The ability to respond quickly to sounds and visual cues (such as alarms and/or safety concerns both on and off court) and the ability to respond to dangerous situations.
• The ability to move safely over uneven terrain or in confined spaces.
• The ability to work in extreme weather and indoor/outdoor conditions.
• This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

Benefits

Compensations and Benefits:

• Hourly pay range is from $24-$26.00 per hour depending on experience.
• 144 hours of Paid Time Off earned annually and 12 Paid Holidays annually.
• 401k eligibility per plan rules (up to 4% company match, after one year of employment) and/or ROTH 401k.
• Opportunity to opt for Employer-Paid Employee Health/Dental/Vision insurance per current standards and plan rules. Employee contribution to payment for benefit plans is determined annually.
• Eligible for life insurance, AD&D coverage, short-term and long-term disability per current standards and plan rules.
• Eligible for additional benefits including: legal resources, health advocacy program, pet insurance, and other benefits as described in plan documents.
• Opportunity to participate in flexible spending plans for healthcare and dependent care.
• Employee and Career Development focus and assets provided to each employee.
• Several discounted rates and products for employees including Columbia Sportswear, Nike, Adidas.
• Employer-owned laptop/computer, cell phone, cell phone plan, printer, and other appropriate home office equipment provided by the employer.